Client Svc III Rep- Reception/ Office Services
Company: Canon Solutions America, Inc.
Location: New York
Posted on: May 3, 2024
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Job Description:
Client Svc III Rep- Reception/ Office ServicesUS-NY-New YorkJob
ID: 31120Type: Full-Time# of Openings: 1Category: Field ServiceNY -
NY-Stifel-MSAbout the Role Advanced proficiency in site operations
and procedures with strong communication skills and the ability to
receive and address client concerns in an effective and timely
manner.Your Impact Main Responsibilities:- Promptly informs
supervisor of potential problems or customer concerns.- Promptly
reviews and responds to management and client requests via emails,
phone calls, text messages and verbal.- Strong focus on providing
good customer service.- Contributes to the creation of the Site
Procedure Guide to ensure all account processes are properly
recorded.- Oversees workflow and job balance between staff and
ensures tasks are completed within account SLA requirements.-
Responsible for communicating and training team in changes to
workflow or procedure.- Oversees and manages daily and monthly
records on service activity.- Effectively communicates with the
client and staff.- Where appropriate, may serve as main point of
contact to the client for daily activity and participate in client
meetings on account activity.- Participates in the development,
preparation and presentation of formal reporting requirements to
the client.- Point of escalation onsite to address and remediate
client concerns.- Responsible for maintaining site procedure guide
documenting workflow processes and procedures.- Responsibilities
may include Copy/Print Production/Copy Center, Copier Maintenance,
Mail/Courier Services, Reception/Office Services,
Shipping/Receiving, Inventory Services, Warehouse, File
Room/Records File Services based on assigned location.- Attends
cross-functional trainings to ensure ability to provide coverage
when short-staffed.- Site responsibility and location of coverage
may change based on client and/or division needs. Reception/Office
Services:-Responsible for performing general front office reception
duties such as greeting visitors, answering phone calls, taking
messages, scheduling conference rooms, entering data into
computer.-Responds to customer needs and requests, accepts
deliveries and sets up food and beverages for meetings.-May also be
responsible for copy/binding/copier maintenance.About You: The
Skills & Expertise You Bring Please note: this is a customer-facing
role, and requires compliance with customer policies and protocols,
which may include COVID-19 vaccination and other measures relating
to COVID-19. - HS Diploma, GED, or equivalent experience required,
plus 2 to 4 years of related experience.- Prior experience in a
customer service environment.- Good computer skills/technical
knowledge.- Ability to multitask and prioritize in order to meet
deadlines.- Good customer service and communication skills.-
Ability to work with minimal supervision.- Ability to work OT as
needed.- Required to take all necessary steps to obtain security
and/or other clearances required by customers to enter the
customers' premises.- May require driving between multiple client
locations, may also require a personal vehicle (valid driver's
license and acceptable driving record necessary). - Ability to lift
up to 50lbs. - Ability to spend extended periods of time standing,
bending, walking, reaching, and pulling while performing duties. In
accordance with applicable law, we are providing the anticipated
hourly rate for this role: $20.54 - $30.75/ hourCompany Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazines Worlds Most Admired
Companies in 2020. Canon Solutions America offers a competitive
compensation package including, for eligible positions, medical,
dental, vision, 401(k) Savings Plan, discretionary profit sharing,
discretionary success sharing, educational assistance, recognition
programs, vacation, and much more. A more comprehensive list of
what we have to offer is available at We comply with all applicable
federal, state and local laws, regulations, orders and mandates,
including those we may be required to follow as a federal
government contractor/subcontractor. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers site , we cannot
guarantee the validity of this posting. For a list of our current
postings, please visit us at . #CSAPosting Tags #PM20 #LI-JZ1
#ONSITE-JZ1PI0050ab351a30-31181-33380611
Keywords: Canon Solutions America, Inc., Hoboken , Client Svc III Rep- Reception/ Office Services, Sales , New York, New Jersey
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