Customer Service Agent (Weekends Required) - Remote
Company: Bear Mattress
Location: Hoboken
Posted on: March 17, 2023
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Job Description:
Job Description Weekends Required: Sat & Sun 11am - 6pm ET;
Other shifts vary; Schedule set monthly; 40 hours a week guaranteed
Job is Remote / Work From Home * Sell our Bear Sleep Products to
customers using detailed product and industry knowledge * Provide
swift and thorough solutions for customers any time a delivery,
transaction or general experience with our products doesn't go 100%
as planned * Be overly accommodating to customers with 5-star
quality service and correspondence that exceeds expectations *
Respond to customer inquiries via email, phone, and chat * Become
and act as a subject matter expert in our sleep products and our
logistics * Work closely with customers, pickup organizations and
charities to schedule return pickups * Follow up with abandoned
cart orders by calling or emailing customers * Support the
operations and logistics team in making sure products are received
by customers in a timely manner
Keywords: Bear Mattress, Hoboken , Customer Service Agent (Weekends Required) - Remote, Sales , Hoboken, New Jersey
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