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Customer Service Agent (Weekends Required) - Remote

Company: Bear Mattress
Location: Hoboken
Posted on: March 17, 2023

Job Description:

Job Description Weekends Required: Sat & Sun 11am - 6pm ET; Other shifts vary; Schedule set monthly; 40 hours a week guaranteed Job is Remote / Work From Home * Sell our Bear Sleep Products to customers using detailed product and industry knowledge * Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our products doesn't go 100% as planned * Be overly accommodating to customers with 5-star quality service and correspondence that exceeds expectations * Respond to customer inquiries via email, phone, and chat * Become and act as a subject matter expert in our sleep products and our logistics * Work closely with customers, pickup organizations and charities to schedule return pickups * Follow up with abandoned cart orders by calling or emailing customers * Support the operations and logistics team in making sure products are received by customers in a timely manner

Keywords: Bear Mattress, Hoboken , Customer Service Agent (Weekends Required) - Remote, Sales , Hoboken, New Jersey

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