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Director, Sales Business Systems

Company: The Learning House
Location: Hoboken
Posted on: March 22, 2020

Job Description:

The Director of Sales Systems is a newly created, critical role within the Sales Operations and Strategy team.-- The selected candidate will be a key contributor to overall process optimization within the Research business unit.-- --The Director of Sales Business Systems will be responsible for building and maintaining systems and processes that enable optimal effectiveness in the Sales and Account Management functions and that produce highly relevant and accurate data to be used in the measurement and proactive management of sales activities and outcomes.-- --The Director will work closely with the VP of Sales Operations, Sales leadership, the Technology teams, and other business functions such as Marketing and Finance to understand business goals and strategy and to ensure alignment of business systems and processes.-- --This person will be accountable for delivering solutions that deliver meaningful, measurable impacts on sales productivity and organizational effectiveness.--ResponsibilitiesWork with Sales Leadership, other business functions, and the technology team to develop a vision and sales ecosystem strategic roadmap that will enable the organization to realize significant productivity improvementsIdentify and drive impactful and transformational process improvements that will improve overall sales effectiveness, including future state implementations of CLM and CPQDrive product direction based on measurable business and operational valueManage the development process for enhancements and initiatives with the Product Owner and the Technology Scrum team; provide guidance on the prioritized backlog that reflects enhancements, strategic developments, defects, etc. and maintain a balance of short- and long-term deliverablesEnsure team is developing and maintaining effective workflows, data mapping, business process design, and effective requirements definition and documentation, including understanding of upstream and downstream processes and dependenciesManage complex projects that span multiple business functions and scrum teams; understand and manages impacts and interdependencies with other teams and projectsEnsure system performance meets expectations and enables sales productivityDeliver solutions on time and with high levels of qualityEnsure effective change management is a component of all design and enhancement effortsParticipate in cross functional efforts to develop and implement a strategy for data quality and governanceManage all internal communication related to Sales systems and processesManage a team comprised of a Product Owner and several Business Leads who support end users and provide training and documentation on the toolsEnsure effective end user support 27/7 round the globeSkills and--Experience RequiredExperience5+ years with leadership responsibilities for a team chartered with the ongoing development and maintenance of CRM (preferably salesforce.com) and related systems used to support a diverse sales organizationProven experience delivering successful results in a matrixed environmentExperience successfully delivering functional and impactful products in an Agile environment; knowledge and application of Agile process and principlesDomain expertise in a Sales / CRM capacity required, including knowledge of the market, landscape, Sales and Sales Operations best practices.--Experience defining solution requirements and complex workflows requiredExperience developing, deploying and managing Quote to Cash solutions in an enterprise environment highly desired.Experience developing, deploying and managing CLM and CPQ solutions highly desiredBachelor's degree requiredProject Management experience requiredBusiness Analyst experience requiredExtensive knowledge and application of Salesforce.com capabilities requiredSAP experience desiredExperience developing and delivering meaningful business analytics capabilities requiredIdeal candidate will have worked in a Sales Operations or Revenue Operations team for a minimum of 3 yearsIdeal candidate will have experience working with complex technical architecture and legacy systems

Keywords: The Learning House, Hoboken , Director, Sales Business Systems, Sales , Hoboken, New Jersey

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