CRM Business Analyst
Company: Marsh and McLennan
Posted on: January 12, 2022
Marsh is seeking candidates for the following position:
CRM Business Analyst
What can you expect?
The CRM Business Analyst is responsible for working with the
business stakeholders to explain, clarify, investigate, and
solution issues and options relating to the CRM technology. This
role will be focused on Salesforce SalesCloud across the global
They will support the end-to-end delivery cycle from planning
through to build, delivery & support. They partner with the
Business Product owner and business stakeholders to define the
business priorities, requirements and provide guidance on the
technology solution options.
The Business Analyst will be the conduit to the offshore agile
technology team providing clarity on requirements and context.
They will support the Project Manager/Scrum master for larger
enhancements, feeding into plans and costing estimates.
This role will be key in ensuring the business and the technology
team are delivering the right solution to maximize value.
We will count on you to:
Partner with business CRM stakeholders and delivery manager to
define and shape the roadmap and backlog. Be the subject matter
expert on the current technology, calling on additional support
Guide the business in solution best practice,
building/demonstrating rapid proof of concepts to bring the art of
the possible to life.
Act as the go-to person for their stakeholders and be capable of
providing guidance on functionality & usage of the technology,
pulling in other SME's where required. Able to work in an
outsourced environment managing partner resources in multiple
Understand the business operating model and processes related to
Business Development and Client Managements use of Salesforce.
Manage the resolution of high priority issues where possible,
owning resolution updates & communication with the senior
Support the end-to-end enhancement process as part of the wider
team through business engagement, requirements gathering & review,
solution design & playback and testing.
Ensures timeliness and adherence to agreed deliverables; Provides
direction and oversees application scope, implementation and
quality is maintained.
Understand how data sits within the platform and how this flows in
and out through integration points and therefore understand the
Provide solution design feedback to the technical team as part of
the design & build process.
Interface and liaise with Marsh's CRM vendors and outsourcing
Retain a current view of the technology options and available
functionality in the market, with the ability to call out with
context how tools or apps could provide value to stakeholder and or
Provide status updates on a regular basis.
What you need to have:
5+ years experience with Salesforce SalesCloud
Ability to translate business needs into technical solutions
Strong communication skills
Experience working in a Global Team
Marsh is the world's leading insurance broker and risk adviser.
With over 35,000 colleagues operating in more than 130 countries,
Marsh serves commercial and individual clients with data driven
risk solutions and advisory services. Marsh is a business of Marsh
McLennan (NYSE: MMC), the leading global professional services firm
in the areas of risk, strategy and people. With annual revenue
approaching US $17 billion and 76,000 colleagues worldwide, MMC
helps clients navigate an increasingly dynamic and complex
environment through four market-leading businesses: Marsh , Guy
Carpenter , Mercer , and Oliver Wyman . Follow Marsh on Twitter
@MarshGlobal ; LinkedIn ; Facebook ; and YouTube , or subscribe to
Marsh McLennan and its Affiliates are EOE
-Minority/Female/Disability/Vet/Sexual -Orientation/Gender Identity
Keywords: Marsh and McLennan, Hoboken , CRM Business Analyst, Professions , Hoboken, New Jersey
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