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Global ITSM Quality Assurance Analyst

Company: Marsh USA Inc.
Location: Hoboken
Posted on: January 6, 2022

Job Description:

Company:MMC CorporateDescription:Marsh McClennan is seeking candidates for the following poisition:Global ITSM Quality Assurance AnalystWhat you can expect:This person is responsible on validating that the ITSM platform functionality works as expected. They possess knowledge of the ITSM platform and how they are used and can interpret and validate technical specifications and designs.We will count on you to:Work with ITSM project manager, developers and administrators to develop manual and automated testing solutions for enhancements and integrations.Develops, documents, implements and maintains best practices for testing and automation.Creates test plans and coordinates testing activities, including test plans, test cases and test execution.Monitors and tracks testing activities.Evaluates test results to identify defects and variances from functional, operational and performance requirements.Train and mentor users, testers, developers and business analysts on test plans.Participates in release planning for new features and platform functionality, defect fixes and platform optimization.Create ITSM platform test framework design and testing process, continual improvements and criteria spanning access, feature, function, usability, performance, load integration, interoperability and regression test criteria.Ensure test conclusions, recommendations and sign-off are supported by test results and that exceptions or deviations from the requirements are documented.Coordinates release testing with key stakeholdersCommunicates test goals, priorities, plans, schedules, status and results across the organization.Holds release meetings with business analyst(s) to verify alignment with key business objectives.What you need to have:Bachelor's degree or related experience (four year degree preferred).3 years in IT or related field.Ability to distill business requirements and ServiceNow functionality to brief, easily use cases and scenarios.Experience with Service Now and/or various related products.Technical understanding of IT service delivery, web pages, mobile delivery, etc.Strong organizational and project management skills.Command of Excel and PowerPoint. Working knowledge of Microsoft Word, Outlook, and Visio.Ability to prioritize in a fast-paced environment and handle multiple tasks with concurrent deadlines.Understanding of large, multinational corporate environments.Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries. With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK.Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Keywords: Marsh USA Inc., Hoboken , Global ITSM Quality Assurance Analyst, Professions , Hoboken, New Jersey

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