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Business Analyst (Software Implementations)

Company: Zift Solutions
Location: Hoboken
Posted on: November 22, 2021

Job Description:

The Business Analyst (Software Implementations) at Zift Solutions works directly with our customers across the world, as they implement and increase adoption of Zift Solution software. This key role within our Professional Services team provides a great opportunity for customer-focused analysts with experience of B2B software to move forward in their careers implementing partnering automation solutions that are critical to our customers' business success. You will additionally get the opportunity to develop your client and project management skills, working with a wide variety of customers.

Part of a close-knit multi-disciplinary project team, you will be responsible for customer requirements gathering, analysis, solution documentation, integration and build design and delivery validation, working with the customer to deliver a great solution on time, and to budget. You will lead workshops, recommend best practice solutions and processes, and prepare documentation, both for the customer and your colleagues within the project team. Like most great SaaS software, Zift Products are highly configurable, and some customers require custom developments, to integrate with other business systems and support unique requirements. You will prepare requirements specifications as needed, drawing on deep knowledge of the capabilities of the Zift Product Suite.

Key Responsibilities
Build and maintain great customer relationships, to make each project successful for both the client and Zift Solutions.
Work as part of a multi-disciplinary project team on customer implementation projects, taking the leading role in requirements gathering, analysis, design and customer documentation.
Lead customer workshops, prepare requirements and user documentation for project delivery.
For integrations and customizations, prepare detailed functional and technical specifications, preparing change requests and estimates as appropriate.
Ensure that the delivered solution makes best use of the capabilities of the Zift Solutions products and meets the customers' specified requirements.
Quality assure that the delivered solution meets specification.
Manage customer expectations, identifying and communicating issues and risks, as well as resolving to ensure customer success.
Be involved in, and where applicable develop and lead initiatives to improve internal processes, documentation, customer satisfaction and speed of delivery
Develop and maintain a deep knowledge of the Zift Solutions products, the business processes involved in partnering automation and best practices in partner management.
Maintain a current knowledge of best practice in business analysis and project management to maintain your professional skills to the highest level.
While this role is primarily office-based, there may be travel to client sites, including overseas.

Qualifications
University degree in the field of computer science, business administration or similar field, or equivalent work experience
Highly skilled and experienced business analyst with at least two years' experience working for a software vendor, reseller or consultancy in a customer facing role, implementing software projects for clients
Specific background in channel management, CRM/PRM solutions, marketing automation or other business applications is a strong advantage
Technical capability and experience in technical implementations such as Salesforce integration (SFDC). Ability to be able to read and understand code (Cold Fusion, Javascript) and good working knowledge of SQL.
Highly skilled at interfacing with all levels of an organization and direct customer/client management experience.
Excellent communication skills: written, spoken, telephone and presentations
Ability to deliver highly accurate written documentation
Self-motivated and capable of prioritizing and delivering tasks independently
Proven ability to learn new systems quickly
Commitment to achieving the highest standards of project delivery
Ability to set and manage priorities judiciously
Strong attention to detail
Effective analytical skills
Able to establish, develop and maintain positive, long term working relationships with team members and clients
A result driven, pro-active, enthusiastic and adaptable team player who relishes a challenge and the chance to expand and grow their skills
Ability to focus on assigned tasks until completion
Great written English, plus strong telephone and personal communication skills for both internal and external presentations

Keywords: Zift Solutions, Hoboken , Business Analyst (Software Implementations), Professions , Hoboken, New Jersey

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