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Supplier Management Lead - Technology (SAP and ServiceNow)

Company: myGwork
Location: Hoboken
Posted on: November 18, 2021

Job Description:

Job description Requisition ID: 390601 At EY, you will have the chance to build a career as unique as you are, with the global scale,
support, inclusive culture and technology to become the best version of you. And we are counting on
your unique voice and perspective to help EY become even better too. Join us and build an
exceptional experience for yourself, and a better working world for all. Would you like to work for a global leader in assurance, tax, transaction, and advisory services
with over 300.000 people around the world? Would you like to be part of a global Supplier
Management team that employs innovation and technology to disrupt the status quo and generate
business value? Would you like to play a role in building a better working world every day? If so,
you will want to read this. About Procurement / Supply Chain Services (SCS) Our global scope includes more than 350 people working across 31 countries. We are relentless
trendsetters, employing the latest in innovation and technology to better service the business. In
a world of disruption, we embrace transformation and work to find best-in-class services and
suppliers to help us stay ahead of the curve. We are responsible for end to end supply chain
service across the full contract lifecycle for the following categories of spend: Real Estate (including Workplace Services and Real Estate Technology and Innovation) Technology & Talent Sourcing Travel, Meetings & Events (including Brand, Marketing and Communications) The opportunity Within SCS, Supplier Ecosystem Services (SES) delivers contract, performance, commercial and
relationship governance services for the EY Technology (EYT) and Talent category to drive
qualitative value and brand value for EY. This role specifically serves EYT who creates, manages,
and operates all the technology used by EY covering the entire process life cycle, from
understanding the needs of the organizations different Areas and service lines, through defining
appropriate strategy and architecture, to the delivery of solutions and managed operational
services. EY Technology consisting of three business units. Enterprise Technology provides reliable, secure and resilient technology services and
solutions to support our 325,000 EY colleagues. Client Technology seeks to drive growth opportunities and solve complex business problems for
our clients through building a robust platform for business and powerful product engine that are
vital to innovation at scale. Information Security takes a proactive approach to protecting EYs brand SES Supplier Management for SAP and ServiceNow is a critical role for EY Technology to ensure that
the supplier contractual framework has the appropriate controls and processes in place to reduce
risk, optimize vendor performance, and maximize contract value and cultivate the strategic
partnership enabling EY to differentiate the market place, drive digital transformation at EY,
increase collaboration and productivity, and showcase supplier technologies. Additionally, SAP and
ServiceNow are key EY alliances. In this role the successful candidate will support the 360
relationships representing the buy from relationship perspective. Supplier Ecosystem Services is an integral function of Supply Chain Services focusing on the
requirements from the Technology team and managing circa $2B of spend annually. Position Description In line with EYs Next Wave strategy, EY manages key technology supplier services within the
Supplier Ecosystem Services (SES). SES scope includes vendor governance, contract, performance and
relationship management for high value technology and managed services supplier contracts. Working independently within an established framework, under minimal guidance, the successful
candidate will be accountable for assigned technology strategic supplier (SAP and/or ServiceNow)
across all EYT business units to provide transparency across the enterprise on vendor performance
and contract compliance by ensuring the appropriate controls and processes are in place to reduce
risk, improve vendor performance, optimize contract value, and ensure partnership efficiency along
with contributing in building out the SES function within EYT. The SES Supplier Management Lead will work across SES, EYT, and assigned vendor to standardize key
success metrics, coordinate/facilitate executive vendor business review and service review
meetings, establish governance processes, manage disputes, coordinate vendor engineering sessions,
provide contract understanding and guidance, track compliance of key deliverables, manage the
relationship, and other vendor management activities. The successful candidate will act as a vendor governance, contract, performance and commercial
management leader and interface with executive, senior business and key technical stakeholders for
the delivery of third-party technology and managed services. The candidate may lead a small team of Supplier Managers and promote and contribute to the SES
function through effective relationship building, both with key internal clients in the wider
organization and external clients where required. The Supplier Management Lead will collaborate
with other SESI leads across its domains; Professional Services, Managed Services and Software
Asset Management to establish consistent SES Supplier Management practices across EYT. The Supplier Management lead will report directly to the Strategic Supplier Leader in SES. Your key responsibilities This position has global scope and manages multi-service supplier engagements. Initial assigned vendor(s) shall be SAP and/or ServiceNow and is subject to change in
accordance with EYTs supplier strategy Lead, track and report the contract, performance and commercial management and governance
across the supplier engagements and validates that the provided services are meeting enterprise
needs. Sets strategic direction for continuous improvement initiatives and supplier relationship
management planning to maximize value and prevent value leakage. Identify and facilitates all vendor governance risk in accordance with the contractual
agreements and SLAs, through the EY process, and escalates as necessary in close collaboration
with key internal SES partners. Drive vendor services integration to support alignment with and between other
organizations/vendors. Conduct executive vendor business reviews and provides transparency on customer satisfaction,
vendor performance, financial management, and contract compliance. Lead escalations and facilitates corrective action plans/service improvement plans for
performance, governance, or contractual non-compliance issues. Lead alignment and collaboration with key SES partner including but not limited to
Procurement Services, Legal, Software Asset Management, Risk Management and Finance. Support and aligns with EY client and alliance relationship owners to drive 360 relationship
strategy and creates with vendor a mutual agreed Annual Supplier Relationship Plan reflecting
long and short-term objectives, governance structure, investments and other relevant vendor
relationship aspects. Integrate into all overall sourcing and contract discussions, including facilitating
processes for new contract review, issue review and chargeback. Defining underpinning contract
service requirements and service performance criteria. Skills and attributes for success The successful candidate has a proven track record of building relationships maximizing value by
turning challenges in to solutions and risks into opportunities. To qualify for the role you must have Extensive relevant experience Strong relationship skills Excellent skills in managing vendor performance and service levels Strong methodical, detailed, and quality approach Ideally, youll also be Degree educated with: Minimum of 7 years experience in a supplier / relationship leadership role Expert proficiency in English (written and verbal) Experience working and managing in a global virtual team construct Experience working within a partnership and/or a global service delivery organization Alternatively, technology or business operations experience may be considered in lieu of
some, or potentially all, of the sourcing experience for the right candidate. In depth experience negotiating for multiple Service delivery models (Platform as a Service,
Software as a Service, Infrastructure as a Service, etc) Experience of stakeholder management at CTO or CIO level in their current or previous role What we look for Customer focussed, value obsessed, technology driven, solution thinker. What we offer We offer a competitive compensation package where youll be rewarded based on your performance and
recognized for the value you bring to our business. In addition, our Total Rewards package includes
medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Under our flexible vacation policy, youll decide how much vacation time you need based on your own
personal circumstances. Youll also be granted time off for designated EY Paid Holidays,
Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your
physical, financial, and emotional well-being. Continuous learning: Youll develop the mindset and skills to navigate whatever comes
next. Success as defined by you: Well provide the tools and flexibility, so you can make a
meaningful impact, your way. Transformative leadership: Well give you the insights, coaching and confidence to be
the leader the world needs. Diverse and inclusive culture: Youll be embraced for who you are and empowered to use
your voice to help others find theirs. Please apply to this role only through the Apply link (not through the local office). Your
application will then be routed to the appropriate recruiting team. The exceptional EY experience. Its yours to build. EY - Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people
and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through
assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better
questions to find new answers for the complex issues facing our world today. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to
applicants and employees without regard to race, color, religion, age, sex, sexual orientation,
gender identity/expression, national origin, protected veteran status, disability status, or any
other legally protected basis, in accordance with applicable law. Nearest Major Market: New York City Nearest Secondary Market: Newark This employer is a corporate member of
myGwork, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Hoboken , Supplier Management Lead - Technology (SAP and ServiceNow), Professions , Hoboken, New Jersey

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