Senior Application Support Analyst

Company: Burgiss
Location: Hoboken
Posted on: January 15, 2021

Job Description:

Burgiss provides portfolio management software, data and analytics to asset owners investing in private capital for over 25 years and has offices in the US, Europe and Stellenbosch, South Africa. Our solutions streamline the investment process, provide transparency into portfolio holdings, and enable data-driven decisions. As an integral part of the private capital ecosystem, we continue to enhance our solutions by working with investors to meet their ever-changing needs. With over 800 asset owners relying on our products, and research-quality data on thousands of funds, our solutions provide an organized book of record for portfolio management, and analysis and comparison tools for investments in private capital.
Position SummaryBurgiss is looking for a highly motivated individual to join our team in a Technology Operations role in a full-time position. The role requires you to have solid technical knowledge, be an experienced problem solver, and good communicator.--You will be part of our global Technical Operations team which is tasked with supporting the company---s technical infrastructure and hosted services.--
Primary ResponsibilitiesThe role revolves around supporting the company hosted infrastructure and services.--Moreover, you will be part of a stimulating Technical Operations team which provide support for clients monitoring global IT infrastructure systems.--The following is a more detailed list of requirements:

• Assist in deploying existing and new services
• Assist in creating a Service Portfolio for internal and external use
• Assist in the adoption of a standard incident management policy
• Resolve high-level application issues
• Run/improve daily maintenance jobs
• Review system capacity/storage
• Review monitoring process
• Troubleshoot new and existing technical issues related to existing services
• Enhance services knowledgebase and associated documentation
• Enhance current monitoring process
• Help improve current ---Follow-the-sun--- technical operations process

Keywords: Burgiss, Hoboken , Senior Application Support Analyst, Professions , Hoboken, New Jersey