Patient Care Associate- Parsons-QNHC
Company: NYC Health Hospitals
Location: New York
Posted on: April 20, 2024
Job Description:
NYC Health + Hospitals/Gotham Health is one of the largest
Federally Qualified Health Center (FQHC) in the country, providing
coordinated world-class primary and specialty care with dignity and
respect for all New Yorkers, without exception. At Gotham Health,
we practice a person-centered caring culture that values delivering
compassionate, quality healthcare in partnership with our patients,
community organizations, and staff. Gotham Health is focused on
high-quality, affordable care to everyone regardless of ability to
pay or immigration status. Gotham Health serves the community
through a two-pronged approach: providing treatment to those who
need it while at the same time emphasizing prevention. We strive to
deliver services in a way that maximizes each patient's opportunity
to achieve successful health outcomes, we believe in every person's
right to participate in their care plans, we facilitate
partnerships with other community resources to meet the needs of
our patients beyond healthcare, and we celebrate and recognize the
compassionate care of our committed staff. Join our team if you
want to be part of our Gotham Health Family, a person-centered,
fully integrated, and innovative ambulatory care network that
enables all New Yorkers to live their healthiest lives.
At NYC Health + Hospitals, our mission is to deliver high quality
care health services, without exception. Every employee takes a
person-centered approach that exemplifies the ICARE values
(Integrity, Compassion, Accountability, Respect, and Excellence)
through empathic communication and partnerships between all
persons.
Job Description
PURPOSE OF POSITION
Under the direct supervision of a licensed Nurse or other
professional medical staff in a health care setting, performs a
variety of health-related essential duties and responsibilities
associated with patient care; performs clerical duties involving
direct relationships with patients, and is an integral member of
the patient's care team.
Summary of Duties and Responsibilities
- Greets patients arriving to the units, by introducing
themselves with name and title.
- Uses two patient identifiers to identify patient.
- Escorts patient to the exam room and prepare patient for visit
by performing vital signs including height and weight, pain, pulse
oximetry.
- Interviews clients and families in order to obtain personal and
medical histories; participates in providing information on health
care services as required.
- Completes depression screening tool, HIV, domestic violence and
smoking cessation.
- Assists provider during examination as requested/needed,
providing necessary equipment and supplies.
- Instructs clients on preparation for laboratory and other
tests, procedures, and medical visits.
- Offers HIV testing to all patients age 13 to 64.
- Obtains or instructs patients in obtaining specimens for
laboratory testing, i.e. stool, urine.
- Performs venipuncture for blood specimens as ordered using 2
patient identifiers.
- Labels all specimens in front of the patient while the patient
is in the room.
- Verifies specimen collected with requisition, accession and
prepare specimen for transport to laboratory.
- Prepares specimen containers, label specimens during procedures
for transporting, i.e. PAP smears or pathology specimens.
- Performs all point of care testing as ordered and document
results in the Electronic Medical Record (EMR) and log sheets as
per established policy, which includes but are not limited to
glucose finger stick, urine pregnancy test, HIV test, HCV, urine
dipstick and document in the patient Electronic Medical Record
(EMR).
- Monitors and records refrigerator temperature in the
laboratory, performs and records POCT quality controls.
- Performs hearing and vision screening for age appropriate
patients or as ordered.
- Obtains peak flow readings ordered by the provider.
- Operates, tests, prepares and maintains medical equipment for
diagnostic, therapeutic, and/or treatment procedures; performs
other technical services as appropriate and required.
- Documents all patient information and contact in the Electronic
Medical Record (EMR) and notifies the nurse on the unit immediately
for any out of range values.
- Observes and reports changes in client's physical, mental,
and/or emotional conditions(s) to appropriate personnel.
- Assists with orientation and training of new employees as
required.
- Performs CPR, basic first aid, wound care, EKG testing as
appropriate and required.
- As a member of the health care team, participates in pre-visit
planning, daily clinical huddles, and other activities to meet
Patient Centered Medical Home Standards.
- Identifies Care Gaps and works with the team to close gaps
through proactive outreach, patient education, referrals, and
needed services.
- May participate in coordination of care activities through
Accountable Care Organizations (ACO) and in the development and
implementation of other patient care/health care delivery
initiatives.
- Registers and discharges patients in the EPIC System, the
Electronic Medical Record (EMR).
- Immediately reports individuals who appear to be misplaced,
confused, or unaware of their surroundings to ensure their
protection; remains with or watches them until appropriate
personnel arrive.
- Immediately reports malfunctions in equipment and/or devices
and other maintenance concerns to appropriate personnel.
- Knows when to seek assistance for performance of
responsibilities.
- Ensures client confidentiality and discretion when discussing
client related matters to those outside of the treatment team.
- Demonstrates effective verbal and written communication skills.
Relationships with Others
- Establishes and maintains a positive, supportive, and
professional rapport with clients, visitors, co-workers and
administration.
- Demonstrates ability to work in a diverse, multi-cultural
environment; functions as a member of the overall healthcare
team.
- Attends and contributes to in-service and departmental
meetings.
- Demonstrates commitment to ensuring client/family satisfaction
and to delivering quality care. Knowledge of Job
Under the general supervision of licensed nurse:
- Adheres to all relevant corporate, hospital, and regulatory
policies and procedures regarding client safety.
- Effectively and safely applies principles of aseptic
techniques, infection control, and other safety precautions as
required.
- Demonstrates competency in the administration of basic first
aid and wound care and basic life support procedures.
- Demonstrates safe and proper practice in operation and
maintenance of technical equipment.
- Demonstrates knowledge and ability in providing appropriate
assistance during emergency equipment as required.
- Participates in ongoing education and training designed to
continuously improve quality client care. Safety Awareness
- Reports significant conditions which may affect safety of
patient/staff/visitors.
- Assumes responsibility for safe work habits.
- Washes hand, wears disposable gloves and follows other
universal precautions before working with sterile equipment.
- Operates equipment and preforms job-related duties in a safe
manner.
- Adheres to the Joint Commission's National Patient Safety Goals
as appropriate.
- Follows safety signs, warnings, and directions; knows the
location of emergency exits, equipment, treatment areas and other
relevant services.
- Follows fire prevention policies and demonstrates an awareness
of responsibility during fires.
- Follows disaster protocols and demonstrates an awareness of
responsibility during disasters.
- Follows established infection control protocols
- Demonstrates understanding of impending emergencies and
immediate action.
- Supports and reinforces policies regarding patient care, as
well as safety and infection control Personnel Responsibilities
- Follows corporate and facility regulations, policies, and
procedures.
- Reports on time and ready to work at start of the shift,
complies with time and leave policies.
- Provides proper notification for absences and tardiness.
- Observes facility policies governing conduct at work such as
telephone usage.
- Accepts reassignment to other units and schedules when
necessary.
- Observes facility uniform/dress code.
- Wears identification name badge while on facility
premises.
- Conducts oneself in a professional and respectful manner while
on duty.
- Customer service behavior and attitude.
- Completes annual mandates and annual in-services.
- Adheres to standard work flows and completes EPIC work queues
as assigned.
- Answer client inquiries and calls; schedules appointments and
specialized tests; makes appropriate referrals.
- Coordinates and schedules appointments for one or more
facilities; records pertinent information into appropriate
database.
- Contacts patients to reschedule appointments due to no shows or
provider emergency.
- Validates PCP assignment, makes corrections or directs patient
to Managed Care to change providers as needed.
- Makes reminder calls to remind patients of appointments or when
automated system is not functioning.
- Prepares examination and treatment rooms; ensures an adequate
supply of sterile and proper functioning instruments and equipment
inventories and orders medical supplies and materials as
required.
- Ensures exam rooms are adequately stocked with supplies.
- Maintains inventory of the unit's practiceequipment and
supplies and notify the Head Nurse/Supervisor when par levels
become low.
- Cleans and disinfects equipment after each patient use and
ensures examination room is in order for the next patient to be
seen.
- Prepares dirty/soil instruments for transport to central
sterilization as per policy.
- Maintains a clean and safe of work environment.
- Assists in the performance of simple first aid, such as
dressing changes, bandaging and cleansing of wounds.
- Explains care being performed to the patient and answer any
questions or concerns. Seek assistance when needed.
- Maintains patient confidentiality and adhere to HIPPA standards
and guidelines.
- Works effectively as a team member in the delivery of care and
assist in the orientation of new employees.
- Reports any injuries or incidents to the Head Nurse/Supervisor
immediately.
- Reports any patient incidents or changes in condition to the
care team immediately.
- Complies with standard work created on the unitto improve the
patient experience.
- Participates in ongoing internal and external continuing
education/training to enhance self-development and acquire skills
needed for the changing health care environment.
- Provides basic education to patient regarding, scheduling
follow-up and specialty referral appointments and reminds patient
of the importance of returning for follow up and provide any
additional instructions as instructed by the provider.
- Portrays customer service characteristics conducive to working
harmoniously with team members and offers excellence in
patient/family customer relations.
- Participates in quality improvement activities and performance
improvement projects.
- Accesses interpretation services for patient as needed or when
requested.
- Uses safe body mechanics to assist patient in and out of a
wheelchair and on or off an exam table.
- Actively participates in Community Outreach Projects and
represents the Gotham Health care network in a professional
positive manner.
- Demonstrates appropriate age specific competencies. Judgment
and Decision Making
- Communicates pertinent client information to the treatment
team.
- Demonstrates effective conflict and negotiating management
skills.
- Advises the treatment team of situations that require follow-up
care and/or of additional health services that the client(s) may
need.
- Addresses issues or situations that require immediate or
additional attention; informs Supervisor or other appropriate
personnel of such situations.
- Immediately reports extreme and dangerous changes in the
client's condition and/or behavior to medical personnel.
- Immediately reports hazardous conditions which can endanger the
well-being of clients, visitors, and staff to the appropriate
personnel.
- Responsible for maintaining BCLS, EKG and Phlebotomy
certification.
- Conforms to policies governing patient abuse, patient rights
and confidentiality of patient information.
- Performs other duties as assigned or requested by Nursing
Administration within the scope of practice.
- Work/or maintain EPIC work ques.
- Adherence to wearing allocated uniforms.
- Evenings/or weekend assignments as needed
- Follow standardized work for Treat to Target Minimum
Qualifications
1. High school diploma or its educational equivalent, approved by a
State's Department of Education or a recognized accrediting
organization; and
2. Successful completion of a NYS Department of Health prescribed
training program for Phlebotomy, satisfactory to the Laboratory
Director; and
3. Completion of a health care setting-based training program in
the performance of electrocardiographs and basic life support
procedures including certification in Cardio-Pulmonary
Resuscitation.
Special Note:
In addition to meeting the qualifications above, assignment to a
long-term care facility requires a New York State Nurse's Aide
Certificate.
Department Preferences
QUALIFICATIONS FOR THE JOB:
CERTIFICATION(S)/LICENSE(S):
- Current BCLS Certification
- EKG and Phlebotomy Certification EDUCATIONAL LEVEL:
- A four year high school diploma or its educational equivalent,
and
- Successful completion of a NYS Department of Health prescribed
training program for phlebotomy, satisfactory to the laboratory
director and appropriate to the workload of the facility.
- Completion of a facility-based training program in the
performance of basic clinical techniques and electrocardiograph.
KNOWLEDGEABLE IN:
- Spanish or a second language preferred
- Proficiency in English and a second language
- Preferred
- Effective Interpersonal Skills, Excellent Customer Service
oriented behavior/attitude EQUIPMENT/MACHINES OPERATED:
- 12 Lead EKG
- Peak Flow Meter
- POCT equipment
- Audioscope
- Manual and Automatic B/P machine
- Scale
- Thermometer
- Computer
- Copier/fax/Scanner/Printer/Phones COMPUTER PROGRAMS/SOFTWARE
OPERATED
- Computer literacy essential
- Word programs
- Electronic Medical Record
- Referral System
- Scheduling System YEARS OF EXPERIENCE:
- 1 year of ambulatory care working experience preferred PHYSICAL
DEMANDS:
- Walking, bending, typing, lifting If you wish to apply for this
position, please apply online by clicking the "Apply Now"
button
NYC Health and Hospitals offers a competitive benefits package that
includes:
- Comprehensive Health Benefits for employees hired to work 20+
hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees'
Collectively bargained contracts
- College tuition discounts and professional development
opportunities
- Multiple employee discounts programs
Vacancy Control Board Number
VCB #: CUM-10022023-14486
Keywords: NYC Health Hospitals, Hoboken , Patient Care Associate- Parsons-QNHC, Other , New York, New Jersey
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