Patient Care Coordinator

Company: UnitedHealth Group
Location: Hoboken
Posted on: May 25, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work. SM

Optum Rheumatology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented - Patient Care Coordinator to join our team.

Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday - Friday a 40-hour work week, between the hours of 7:00 am to 5:00 pm. Rotating Saturday schedule one time per month between the hours of 8:00 am to 2:00 pm. - The shifts are to be determine by the practice manager upon hire.

Location : Four days a week at the primary location of 312 Belleville Turnpike, Suite 3A, North Arlington, NJ 07031, one day a week to be at one of the following practices ( to be determined by the hiring manager) :

1425 Bloomfield Street, Hoboken, NJ

201 Route 18 North, Rutherford, NJ

430 Broadway, Bayonne, NJ

3053 Kennedy Boulevard, NJ

Primary Responsibilities:

Obtain accurate and updated patient information, such as name, address, insurance information

Perform insurance verification on the date of service

Obtain patient signatures for required documents

Upload a valid Government issued state ID of patient and patient insurance cards

File and maintain medical records

Consistently correct registration work queue errors

Confirms and schedule appointments

Answer telephone calls promptly and courteously

Collects co-pays or outstanding balances on the date of service

Perform referral documentation promptly

Working daily in the claims edit work queue to correct registration errors for submission to insurance companies

Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports

Adhere to the standards identified via Sparq regarding Optum Employee Policies

Work cohesively with fellow employees to achieve specific team goals

Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements

Comfortable working in high pace environment

Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care

Assure the continuity of care through scheduling and tracking systems

Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations

Notify clinical staff of schedule changes as they occur

Provide accurate data in compliance with Performance Improvement tracking

Comply with administrative policies to ensure quality of care

Track and confirm the clinical staff's receipt of verbal orders as requested

Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed

Perform other related duties and assignments as required

Prepare and maintains the examination and treatment areas

Prepare the patient for and assisting with the examination

Maintain medication records

Ensuring follow-up to clients providing all necessary documentation

Perform an inventory of supplies and equipment

Accurate completion of daily, weekly, and monthly checklist

Accurate completion and documentation of all quality control testing

Understand proper function and care of special equipment

Perform routine maintenance and calibration of administrative equipment

Organize and maintains medical records

All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements

Complete new clinical competencies rolled out by the Educational Committee

P erforms other duties as assigned

What are the reasons to consider working for UnitedHealth Group? - Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: - http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma/GED (or higher)

2+ years of healthcare or customer service-related experience

Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)

Ability to -travel 25 % of the time to cover other offices as needed

Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Bilingual in Spanish and English, or Arabic or Portuguese

Knowledge of Epic EMR software

Soft Skills:

Superior organizational skills and accuracy.

Excellent communication skills and phone etiquette

Ability to multi-task

Excellent problem solving, and people skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

Keywords: UnitedHealth Group, Hoboken , Patient Care Coordinator, Other , Hoboken, New Jersey