Client Services Specialist
Company: Bond Vet
Location: Hoboken
Posted on: May 22, 2023
Job Description:
Bond Vet is building the next generation of veterinary clinics from
the ground up - and we're looking for a compassionate Care
Coordinator to join our team.
The Opportunity:
Our Client Services Specialists (also known internally as Care
Coordinators) provide an amazing experience to both clients and
pets when they visit our clinics for care. You're the first and
last touchpoint for our patients, so you'll use hospitality and
tact to ensure our clients are welcomed, comfortable, and supported
throughout their time at our locations.
What You'll Do:
- Greet pet parents and their four-legged friends and ensure a
smooth check in and check out experience
- Manage the schedule of daily appointments and walk-ins
- Take and make calls and communicate via email to other Vet
Practices and clients as necessary
- Keep our common areas clean and well stocked
- Provide a high level of hospitality for our pet parents, answer
questions and provide information and education as needed
- Perform other duties as assigned by your team leaders
You Have:
- At least 1 year of experience in customer service, hospitality,
or client facing receptionist positions
- Experience in the veterinary industry preferred
- Excellent written and verbal communication skills
- High attention to detail and ability to multitask with accuracy
and efficiency
- A high comfort level typing and utilizing multiple computer
systems
- Prior experience in veterinary practices or animal care is a
plus
We Offer:
- Competitive Pay - Based on Experience
- 100% Tuition Reimbursement for staff pursuing LVT/CVT with our
education partners
- Team-Based Profit Sharing
- Strong Team Culture
- Discount on In-Clinic Services for Pets
- Flexible Scheduling Models with scheduled released at least a
month in advance
- Paid Parental Leave
- Commuter Benefits
- 401(k) contribution with partial employer match
- Support for your physical and mental wellness: 100% covered
health insurance, low cost dental & vision, access to mental health
support programs and a free membership to One Medical
- A place to grow: culture that is centered in learning and
development, career pathing, mentorships, empowerment and trust
Keywords: Bond Vet, Hoboken , Client Services Specialist, Other , Hoboken, New Jersey
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