Support Engineer

Company: NPAworldwide Recruitment Network
Location: Hoboken
Posted on: March 18, 2023

Job Description:

Job description: Growing and dynamic international software firm in Hoboken is seeking a Support Engineer.You will be assisting the firm's US clients on technical and functional issues for the company's flagship product.On-site 4 days/month.Responsibilities:Responsible for customer support in their on-going usage of the software via phone, e-mail, and ticketing system.Receive and manage customer support requests, including installation, deployment and upgrade support requests, software errors, functional queries and configuration updates.Work on resolving the request from the time it is reported until it is fixed.Track the requests from creation to closure in the firm's ticketing system.Ensure an efficient escalation of the requests to the relevant team whenever needed (infrastructure engineers, product development) and communicates regular updates to the customer throughout the resolution process. Qualifications: Required skills:Bachelor's degree in Computer Science or related discipline.2 years of experience in software support.Proficiency in MS Excel and word processing tools.Ability to work independently or within a team.Knowledge of IT architectures (Network, Client Server Applications, WEB).Knowledge of database management systems (MySQL, SQL Server, Oracle, PostGreSQL).Knowledge of operating systems (Windows, UNIX).Strong interpersonal and communication skills. Why is This a Great Opportunity: Opportunity to join a growing software firm with a lot of upward mobility.Salary Type : Annual SalarySalary Min : 55000Salary Max : 60000Currency Type : US Dollars

Keywords: NPAworldwide Recruitment Network, Hoboken , Support Engineer, Other , Hoboken, New Jersey