Customer Relations Specialist

Company: John Wiley & Sons Inc.
Location: Hoboken
Posted on: January 19, 2023

Job Description:

Location: Remote, USA or Remote, Canada

Company: Personality Profile Solutions, LLC (A division of John Wiley & Sons)
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About Personality Profile Solutions:
Personality Profile Solutions helps thousands of organizations and individuals in every industry in the U.S, Canada, and across the world better understand themselves and learn how to work more effectively with others, to further their own career success and create a healthier work culture. (Visit www.discprofile.com, www.discprofiles.com, and talentgear.com to see what we do.)

About the Role:
We're looking for curious and collaborative people to join our growing entrepreneurial team. The Personality Profile Solutions team is an online, retail ecommerce business that sells Wiley Professional Learning products to organizations and individuals who want to become more effective in their workplace and achieve career success. PPS operates as a Wiley Authorized Partner offering Everything DiSC, The Five Behaviors, and PXT Select brand assessments and training materials. As a Customer Relations Specialist, you will play a key role by providing education and support to our online community of customers and learners, ensuring they are knowledgeable about our products and solutions and are successful using them to improve personal relationships and professional relationships.

How you will make an impact:

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  Educating and supporting our customers and prospects via calls and emails
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  In-the-moment problem-solving, support, and education on our tools, technology, and services
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  Working alongside a small, dedicated, growth-driven team
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  Having fun and working hard
  
  What we look for:
  • 
    Fluency in an additional language beyond English (Spanish or French preferred)
  • 
    Emotional intelligence
  • 
    Curious learners
  • 
    Comfort with ecommerce website navigation
  • 
    Stellar interpersonal spoken and written communication
  • 
    A passion for working with people
  • 
    Exceptional education and service mentality
  • 
    Prior experience providing customer service
  • 
    Excellent problem-solving skills
  • 
    Team-oriented, with a collaborative nature
  • 
    Proficiency with technology, and a willingness to new master tools
  • 
    An ability to adapt in a fast-paced, changing environment
  • 
    College experience (preferred)
    
    About Wiley:
    Enabling Discovery, Powering Education, Shaping Workforces.
    We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society's advancement, and giving seekers the help they need to turn their steps into strides.
    Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley's headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
    Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
    We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
    We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The target base pay range for this position is $41,000 to $55,000. This range represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
    
    #LI-MS1
    #LI-RemoteRemote Location: Yes
    Time Type: Full Time

Keywords: John Wiley & Sons Inc., Hoboken , Customer Relations Specialist, Other , Hoboken, New Jersey