Front Desk
Company: Retro Fitness of Hoboken / Hudson Mall
Location: Hoboken
Posted on: August 7, 2022
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Job Description:
Job Description The Front Desk employee is the face of the Retro
Fitness outlet; they are the person a member sees when he or she
first walks into the facility. It is important that this person be
TEAM oriented with great communication skills. The Front Desk
employee wears many hats while also ensuring a positive member
experience. Live by the RETRO values --- integRity, dEdication,
consisTency, expeRience and innOvation Requirements --- A positive
upbeat personality. --- Effective ability to communicate with
customers, coworkers and managers. --- The ability to multi-task.
--- Customer service oriented. --- Punctual, responsible and pays
attention to detail. --- CPR/AED training preferred. --- Prior
sales experience in a retail setting is preferred. --- Successful
completion of all Retro University courses. Environment --- Working
environment is inside the Retro Fitness Outlet. Working hours could
vary and include mornings, evenings, and weekends. Direct report
This position is supervised by the positions below and in order of:
--- Retro Fitness General Manager Retro Fitness Mission Statement
Retro Fitness is a Health Club built on the respect and dedication
for each of our members who entrust us to help them achieve their
health and fitness goals. Our mission is to provide a consistent
and innovative customer experience for each member to realize their
true fitness potential; making America a healthier place 1 visit, 1
rep, 1 mile at a time. Responsibilities of Front Desk Staff Member
--- Greeting and checking in members as they come in. --- Resolving
member issues in an effective manner. --- Membership sales and
retention. --- Following up with prospects. --- Selling in-store
merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop
items, etc. --- Ensuring a safe and clean environment for all
members and staff. --- Applicable downtime tasks provided by
Management may include upkeep & walk throughs of facility. ---
Opening and closing the facility if scheduled. --- Following
company policies and procedures. All Front Desk employees are to
wear company staff shirt along with either Khaki pants or black
athletic pants. Sneakers must always be worn. No boots, heals, or
open toe shoes or sandals. Front Desk staff should always be well
groomed and neat. Opening shift employees are required to be inside
the facility 15 minutes prior to scheduled opening time ensuring
all items on the Opening Checklist are performed before members
arrive. Closing employees are to close the facility at the
established time. Employees are not to count money until all
members have left the Retro Fitness outlet and the doors have been
locked.
Keywords: Retro Fitness of Hoboken / Hudson Mall, Hoboken , Front Desk, Other , Hoboken, New Jersey
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