Workplace Events Experience Coordinator
Company: CBRE
Location: Hoboken
Posted on: August 7, 2022
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Job Description:
Workplace Events Experience CoordinatorJob
ID76332Posted11-Jul-2022Service lineGWS SegmentRole
typeFull-timeAreas of InterestAdministrative, Communications/Public
Relations, Customer Service, Property Management, Sales &
LeasingLocation(s)Hoboken - New Jersey - United States of
AmericaHi, were Host!We believe your office should allow you to
feel comfortable, productive and inspired in your working life.
Because when people feel inspired, great things happen.As the heart
of the workplace, you will help foster a sense of community by
putting the well-being of others at the forefront. As you
collaborate with colleagues to create a culture of support, you
will have countless opportunities to inspire moments of delight and
pursue amazing outcomes each day.With Host, you can join a team
that elevates the office experience by delivering world-class
services that make coming to work better than its ever been.**JOB
SUMMARY**The Experience Coordinator role is at the forefront of
delivering a positive office experience as a cultural ambassador,
community advocate and service leader.Host uses people-led,
technology-enabled services to connect employees to their
environment via their mobile devices, as well as through high-touch
services and world-class customer service support delivered by
employees like the Experience Coordinator/Technician.In this role,
you would provide experience services and support to increase
individual well-being, personal productivity, and organizational
effectiveness.As part of a front-of-house team, the Experience
Coordinator/Technician is responsible for creating a supportive and
comfortable atmosphere by welcoming visitors and supporting all
employee-facing services.**DUTIES & RESPONSIBILITIES**Provides
coordination and support for delivery of Workplace
Services.Services include, but are not limited to: Concierge,
Reception / Switchboard, Room Management, A/V Support, Meeting &
Event Management, Community Programs, Meeting Supply Equipment,
Food Services, Parking & Commute, Bicycle & Local Shuttle,
Supported Employment, Company Store, Pet Programs, Document
Services, Mail Services, Record Archiving, Office Supply
Management, Moves, Adds, Changes, Furniture and Cable Management,
Space Reset, Entrance Screening Protocol and Workplace
Onboarding.Greets employees and announces clients and visitors.
Conducts guest registration through badging software. Issues
visitor passes and validate parking. Receives and directs incoming
calls to appropriate parties.Maintains awareness of the workspace.
Submits janitorial and maintenance work orders as needed and/or
communicate with appropriate partners to address issues. Responds
to customers of behalf of other team members (e.g. Facilities or
Janitorial Team).Responds to customer requests and complaints
promptly with accurate and thorough information according to the
specific request. Assists with light duty adjustments such
adjusting monitor arms, tightening screws on chairs, and crawling
under desks to adjust cables. Assists with meeting set up,
furniture reset, and delivering temporary equipment and supplies.
May assist with temporary signage.Curates and administers of the
Host platform and client materials customized to meet to the full
Host experience. Ensures client and company materials comply with
client and company brand guidelines.Utilizes and maintains
integrity of databases, supports data entry of required reports and
other digital tools associated with service delivery, as
requested.Follows security and emergency procedures as defined for
the property. Responds to emergency situations in a calm, efficient
manner. Summons appropriate assistance and makes appropriate
notifications in accordance with operating procedures.Provides
support for Experience Services team as directed, including expense
management, meeting coordination, equipment care, and supply
management. Ensures all billings for business services are invoiced
and billed as required.Maintains records of vendor proof of
insurance and contractual documentation in place, per
requirements.Collaborates with vendors employees who provide
services and goods.Delivers orientations, such as tours of
facility, how to submit a workorder, where supplies are kept and
ordering procedure, amenities, and software ordering. Provides
overview of Host Experience service.Assists in the completion of
the Service Business Continuity plan.May support coordination of
moves, adds, and changes (MAC).Performs other duties as
assigned.**QUALIFICATIONS**HS Diploma or GED required.A minimum of
1 year of front desk, concierge, customer service or other
hospitality experience is preferred.Ability to comprehend and
interpret instructions, short correspondence, and memos and ask
clarifying questions to ensure understanding. Ability to write
routine reports and correspondence. Ability to respond to common
inquiries or complaints from clients, co-workers, and/or
supervisor. Ability to effectively present information to an
internal department and/or large groups of employees.Comfortable
meeting and engaging with new people.Warm and engaging demeanor.
Ability to assess circumstances, empathize and offer help.Utilize a
high level of attention to detail as well as strong interpersonal
skills.Have a positive attitude and a strong sense of urgency in
resolving any issues that may arise.Requires basic knowledge of
financial terms and principles. Ability to calculate simple figures
such as percentages.Ability to understand and carry out general
instructions in standard situations. Ability to solve problems in
standard situations. Requires basic analytical skills.Intermediate
skills with Microsoft Office Suite products such as Word, Excel,
PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable
with and embracing of new technologies and digital tools; such as
Apps, databases, financial management, work order management,
social networking, cloud technologies, handheld mobile technologies
and applications, and communications.Ability to work flexible work
schedules based on office needs.Strong problem-solving skills.
Highly adaptable and flexible. Ability to work independently with
little supervision.Ability to work requiring significant walking or
through other means of mobility. Ability to work in a standing
position for long periods of time. Ability to reach, bend, stoop,
push and/or pull and frequently lift up to 20 lbs. and occasionally
lift/move up to 40 lbs.**SCOPE OF RESPONSIBILITY**Decisions made
with understanding of procedures and company policies to achieve
set results and deadlines. Responsible for setting own project
deadlines. Errors in judgment may cause short-term impact to
co-workers and supervisor.**SAFETY**Responsible for personal safety
and the safety of those who are affected by your work. This
includes but is not limited to:1. Complete at a satisfactory level
all required and assigned HSE training.2. Follow all activity
policies and procedures, including all HSE related requirements at
all times.3. Participate in all HSE related programs & activities
as required, including incident investigations, interviews,
auditing, and assessment, etc.4. Report any condition which you
feel could result in an accident or injury and / or stop work if
required.CBRE is an equal opportunity/affirmative action employer
with a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law._NOTE:_ _An additional requirement for this role is
the ability to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous
testing._HostHost is a service line of CBRE, the world's largest
commercial real estate organization. Our mission is to increase
individual well-being, personal productivity and organizational
effectiveness through people-led, technology-enabled services. Put
simply: our goal is to help people work smarter and delight in
doing it.Our experience offering connects employees to their
environments - via technology, amenities, and communities that
matter the most. Hosts scalable product suite includes
concierge-quality services provided by talented CBRE hosts;
world-class customer service training and certification; and a
powerful, enterprise-grade technology platform.The platform, which
can be tailored to specific client requirements, features a robust
mobile experience that allows users to navigate the workplace,
schedule meetings with colleagues, reserve workspaces, use food and
beverage services, and access building and concierge services.Find
out more (https://host.cbre.com/)CBRE, Inc. is an Equal Opportunity
and Affirmative Action Employer (Women/Minorities/Persons with
Disabilities/US Veterans)
Keywords: CBRE, Hoboken , Workplace Events Experience Coordinator, Other , Hoboken, New Jersey
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