Student Accounts Coordinator
Company: Stevens
Location: Hoboken
Posted on: July 27, 2022
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Job Description:
Job DescriptionStudent Accounts Coordinator About the
Position:Stevens Institute of Technology seeks a Coordinator for
the Office of Student Accounts. The Coordinator, under the
supervision of the Director of Student Accounts, provides the
highest level of customer service while working with our students,
parents, and fellow employees to answer inquiries regarding
students' accounts. The Coordinator ensures compliance with
federal, state, and institutional policies while processing
payments, and analyzing and maintaining student account records
with accuracy. The Coordinator works to support the overall goals
and mission of the Office of Student Accounts and Stevens Institute
of Technology.Essential Responsibilities: Provides superior
customer service as the first point of contact in the Office of
Student Accounts for students, families, faculty, and
staff.Responds to questions and inquiries regarding students'
accounts in person, by email, and by phone.Responsible for
recording, and depositing monies received in accordance with
established departmental procedures in an accurate and timely
manner.Provides general administrative assistance including opening
and sorting mail, updating departmental schedule, and responding to
both departmental email and voicemail.Participate in the Student
Accounts collection efforts for past due account balances.Maintain
current knowledge of regulations, policies, and applicable
requirements related to Student Accounts and Stevens, including
Family Educational Rights and Privacy Act (FERPA) and Title
IV.Safeguard assets and contribute to the sound internal control
environment.Attend campus events as a representative of the Office
of Student Accounts.Evening and occasional weekend hours are
required.Perform other related duties and special projects as
assigned by the Director and Associate Director of Student Accounts
and as needed by Stevens.Required:Minimum 2 years of experience in
cashieringMinimum 2 years of customer service experienceMust be
proficient in Microsoft Office including Word and ExcelKnowledge
and Skills: Must demonstrate excellent communication and customer
service skillsAbility to prioritize and meet deadlines with a
strong willingness to learn new skills.Prior working experience in
a college/university environment is preferred but not a
requiredExperience with a student ERP Systems is a plusBilingual
skills are a plusAbout Stevens: Founded in 1870, Stevens Institute
of Technology, The Innovation University---, lives at the
intersection of industry, academics and research. Students, faculty
and partners collaborate in an academic culture of innovation,
research and entrepreneurship to develop, implement and leverage
technology to confront global challenges. Based in Hoboken, N.J.,
Stevens offers degrees in engineering, the sciences, management,
business, humanities and the arts. Stevens has been recognized by
both the U.S. Department of Defense and the Department of Homeland
Security as a National Center of Excellence in systems engineering
and port security research. The University has more than 8,200
undergraduate and graduate students with more than 350 faculty.
Stevens' programs have attracted international participation and
strategic partnerships with industry leaders, governments and other
universities around the world.About the Stevens Office of Student
Accounts:The Office of Student Accounts administers, bills, and
collects student charges. We work to deliver the best possible
customer service, accurate information, and financial options for
our students and families.DepartmentOffice of Student
AccountsGeneral Submission Guidelines:In order to be considered a
candidate for any job at Stevens, you must submit an online
application. Please attach a cover letter and resume with each
application. Other requirements for consideration may depend on the
job.Still Have Questions?If you have any questions regarding your
application, please contact Jobs@Stevens.eduEEO Statement:Stevens
Institute of Technology is an Equal Opportunity Employer.
Accordingly, Stevens adheres to an employment policy that prohibits
discriminatory practices or harassment against candidates or
employees based on legally impermissible factor(s) including, but
not necessarily limited to, race, color, religion, creed, sex,
national origin, nationality, citizenship status, age, ancestry,
marital or domestic partnership or civil union status, familial
status, affectional or sexual orientation, gender identity or
expression, atypical cellular or blood trait, genetic information,
pregnancy or pregnancy-related medical conditions, disability, or
any protected military or veteran status.Stevens is building a
diverse faculty, staff and student body and strongly encourages
applications from female and minority candidates as well as
veterans and individuals with disabilities. Stevens is a federal
contractor under the Vietnam Era Veterans' Readjustment Assistance
Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other
federal statutes.Jeanne Clery Disclosure:In accordance with the
Jeanne Clery Disclosure of Campus Security Policy and Campus Crime
Statistics Act (Clery Act), the Department of Public Safety is
required to publish an annual security report which includes
statistics mandated by the Clery Act. You can obtain a copy of this
report by accessing the following web site:
http://www.stevens.edu/sit/police
Keywords: Stevens, Hoboken , Student Accounts Coordinator, Other , Hoboken, New Jersey
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