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Customer Service Representative Advanced (> 6 years)

Company: BCforward
Location: Hoboken
Posted on: June 15, 2022

Job Description:

Customer Service Representative Advanced (> 6 years)BCforward is currently seeking highly motivated Customer Service Representative Advanced opportunity Jersey City, NJ Position Title : Customer Service Representative Advanced (> 6 years)Location: 575 Washington Boulevard, #1, Jersey City, NJ 07310Expected Duration (possible extension: 2-4 months with possible converting to full time-Rate: $23.94/hr on W2 This is Hybrid role, 3 days in office, 2 days remote per week., Description:This Administrative Assistant will be reporting to the Paying Agency Team Leader and will work closely to provide support to the Paying Agent team to ensure payments are timely made and other projects are done in a timely manner. We are seeking an entry-level Administrative Assistant who is adaptable to work independently and multi-task in a fast-paced environment to complete assignments in a timely manner. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Responsibilities:

  • Work cooperatively and provide administrative support the Paying Agent (Payments) team on various systems
  • Provide strong client service by working directly with clients and shareholders on requests pertaining to deal, offer solutions to client needs, and develop meaningful client and shareholder relationships
  • Generate reports and download documents for various deals
  • Create payment checklists for various transactions
  • Develop expertise in proprietary escrow paying agent software & systems
  • Ensure all escrow paying agent transaction activities are in compliance with the firm's standards
  • Handle ad hoc assignments and projects as needed. Qualifications:
    • At least two years of administrative experience
    • Experience in global payment systems, wire transfers and Swift messages
    • Client and shareholder communication experience
    • Strong interpersonal, written, and oral communication skills
    • Ability to multi-task in a fast-paced environment
    • Strong MS Office skills (Excel, Power point, Word)
    • Excellent organizational skills, attention to detail and a team player
    • Positive attitude
    • Dependable
    • Advanced ability to organize
    • Independent worker using good judgment
    • Exhibits discretion in confidential situations inside and outside the workplace
    • Ability to manage priorities to meet deadlines and expectations
    • College degree is a plus, but not a requirement About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.www.BCforward.comwww.facebook.com/bcforwardThis posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 168179 when responding to this ad.

Keywords: BCforward, Hoboken , Customer Service Representative Advanced (> 6 years), Other , Hoboken, New Jersey

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