Posted on: May 13, 2022
- Manage a team of associates reviewing alerts and reports to
identify suspicious activity.
- Analyzes fraud trends and makes recommendations for fraud
- Uses a variety of tools, systems and reports to detect fraud
- Reviews player accounts and transactions for potential
- Work closely with Fraud Support and Customer Experience to
obtain requested player documents and resolve player
- Identify new methods for fraud detection and prevention,
working with product and engineering teams to implement
- Develops associates and assists in the creation of reference
and training material.
- Works closely with the Fraud Manager on new objectives and
improvements to the fraud review process.
- Manages a team of reports and is responsible for scheduling,
regular check-ins, and mid-year/year-end reviews.
- Communicates frequently with the Fraud Manager to discuss
progress and development of employees.
- Assist management and internal teams with ad hoc requests and
additional fraud reviews as needed.
- Ensure compliance with anti-money laundering, including KYC
requirements and gaming regulations. What you'll bring:
- 3+ years of relevant experience in a Fraud and/or Risk
- 1+ year in management/leadership of a team.
- A Bachelor's Degree in a related field will be considered as an
- Experience in SQL is preferred, but not required. -
- Competence with Zendesk & Microsoft Office product suite.
- Intermediate Excel skills are preferred but not required
- Enthusiasm for training and developing employees
- Ability to look at multiple data points to make good business
decisions regarding a customer's status
- Ability to analyze and use data to make informed
recommendations on procedure, policy, and other aspects of the
- Self-motivated with a desire to thoroughly investigate
potentially fraudulent customer behavior
- Ability to work potential days, nights, and weekends.
- Ability to become licensed in multiple jurisdictions
Keywords: DraftKings, Hoboken , Fraud Lead, Other , Hoboken, New Jersey
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