Fraud Lead

Company: DraftKings
Location: Hoboken
Posted on: May 13, 2022

Job Description:

• Manage a team of associates reviewing alerts and reports to identify suspicious activity.
• Analyzes fraud trends and makes recommendations for fraud prevention processes.
• Uses a variety of tools, systems and reports to detect fraud trends.
• Reviews player accounts and transactions for potential fraud.
• Work closely with Fraud Support and Customer Experience to obtain requested player documents and resolve player restrictions.
• Identify new methods for fraud detection and prevention, working with product and engineering teams to implement recommendations.
• Develops associates and assists in the creation of reference and training material.
• Works closely with the Fraud Manager on new objectives and improvements to the fraud review process.
• Manages a team of reports and is responsible for scheduling, regular check-ins, and mid-year/year-end reviews.
• Communicates frequently with the Fraud Manager to discuss progress and development of employees.
• Assist management and internal teams with ad hoc requests and additional fraud reviews as needed.
• Ensure compliance with anti-money laundering, including KYC requirements and gaming regulations. What you'll bring:
  • 3+ years of relevant experience in a Fraud and/or Risk Operations role.
  • 1+ year in management/leadership of a team.
  • A Bachelor's Degree in a related field will be considered as an asset
  • Experience in SQL is preferred, but not required. -
  • Competence with Zendesk & Microsoft Office product suite.
  • Intermediate Excel skills are preferred but not required
  • Enthusiasm for training and developing employees
  • Ability to look at multiple data points to make good business decisions regarding a customer's status
  • Ability to analyze and use data to make informed recommendations on procedure, policy, and other aspects of the business
  • Self-motivated with a desire to thoroughly investigate potentially fraudulent customer behavior
  • Ability to work potential days, nights, and weekends.
  • Ability to become licensed in multiple jurisdictions

Keywords: DraftKings, Hoboken , Fraud Lead, Other , Hoboken, New Jersey