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MSO-IT Support Specialist

Company: CarePoint Health System
Location: Hoboken
Posted on: January 7, 2022

Job Description:

IT Support Specialist (Level 1/2) - Service Desk Role:The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing devices, workstations and network equipment; diagnoses and resolves problems in response to client reported incidents; converses with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with end user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products.Level 1/2 Details:Level 2 positions typically demonstrate intermediate knowledge of the concepts, practices and procedures of a particular field of specialization; perform intermediate tasks in defined skill areas/applications by continuously building on current job knowledge; maintain effective relationships with peers, vendors, and others in a diverse environment; support team decisions and follow through with team responsibilities; interpret information, ideas and instructions and communicate clearly and accurately both verbally and in writing including materials intended for distribution; determine causes of unusual occurrences and apply standard principles and practices to determine and implement solutions; typically work under general supervision.Work Duties: - Provide Tier I and Tier II customer service and technical support to end-users for hardware and software. - Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary. - Provide guidance and explain policies and procedures to end-users. - Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution. - Train customers on new devices and technologies. - Install software on new or existing devices, in accordance with standard procedures. - Assist in the set-up of new equipment and devices. - Assist users in obtaining access to systems. - Utilize and maintain ticketing system, knowledge bases, white papers, FAQs, and vendor documentation. - Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals. - Assist with preventative maintenance within specified guidelines and procedures. - May review and evaluate new computer hardware and software products. - Assist in the tracking of hardware and software inventory. - Assist and interact with hardware and software vendors - Participates on projects & IT system-wide teamsIT Support Specialist (Level 1/2): - 1+ year(s) related experience - Associate degree or higher in Information technologycomputer science, engineering, or a related field. - Or an equivalent combination of education and experience. - Relevant industry certification may be required. - Experience in a similar role would be advantageous. - Good technical, diagnostic, and troubleshooting skills. - Good communication, motivational, and interpersonal skills. - Minimum of Level 1/2 support expertise in the Microsoft Ecosystem (Active Directory, Office 365, etc. - Intermediate knowledge of Infrastructure concepts: (networking, servers, SANs, etc.)

Keywords: CarePoint Health System, Hoboken , MSO-IT Support Specialist, Other , Hoboken, New Jersey

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