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Graduate Student User Support Specialist

Company: Stevens
Location: Hoboken
Posted on: November 12, 2021

Job Description:

Job DescriptionThe Division of Information Technology seeks a conscientious, reliable graduate student to assist IT in various campus initiatives. This position is for Stevens graduate students that are currently enrolled. Must have a full-time status. Bachelor's degree required. This is a part-time, hourly position.Responsibilities Collect information through a customer conversation and/ or ticketing system, access support tools, and additional support staff (service resources) if needed to address the user's questions or needs.Ensure a professional and courteous customer experience and provide a single point-of-contact for the userGain an in-depth understanding of all aspects of the department's operations and proceduresGather requirements, deliver and set up computers and/or printers ensuring continuity for the end-user, and provide other services as directedUpdate departmental documentation and ticketing system resourcesProvide support for various projects within Information Technology and the Stevens community as requested / directedProvide after hours and on-call support as neededOther duties as assigned.QualificationsExcellent communication and interpersonal skills are required, and of fundamental importanceCapable of working in a fast paced, dynamic and highly collaborative environmentExcellent customer service orientation required, and successful prior customer service experience a plusDemonstrated ability to quickly and thoroughly learn technologies, support processes, and user service techniquesStrong analytical skills and ability to solve problemsCompetency in Microsoft technologies, including Windows and Office suiteCompetency in mainstream technologies including computer configurations, web browsers, the Internet, email, etc.HoursThe work schedule is Monday - Friday 8:00 A.M. to 8:00 P.M. and Friday 8:00 A.M. to 7:30 P.M., though it may necessary to work weekend shifts as required.Interested applicants for this position should submit a cover letter and resume.DepartmentOffice of User Support Services OperationsGeneral Submission Guidelines:In order to be considered a candidate for any job at Stevens, you must submit an online application. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.Still Have Questions?If you have any questions regarding your application, please contact Jobs@Stevens.eduEEO Statement:Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status.Stevens is building a diverse faculty, staff and student body and strongly encourages applications from female and minority candidates as well as veterans and individuals with disabilities. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes.Jeanne Clery Disclosure:In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. You can obtain a copy of this report by accessing the following web site: http://www.stevens.edu/sit/police

Keywords: Stevens, Hoboken , Graduate Student User Support Specialist, Other , Hoboken, New Jersey

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