User Support Analyst (Overnight) - Financial Services

Company: Michael Page
Location: Hoboken
Posted on: July 16, 2021

Job Description:

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

*Description*

*Responsibilities:*

* Provide Trading and Executive end user support in a fast-paced financial environment.

* Provide quality customer service when interacting with all associates.

* Imaging, setup, and deployment of Desktop Computers and PC Peripherals.

* PC software installations and support for Microsoft applications shrink-wrapped applications, development tools, internal applications, Bloomberg, Reuters, and other market data applications.

* Support, troubleshooting, repair or replacement of PC Hardware, and related peripherals.

* Setup weekly meetings via Video Conference, WebEx Audio, and Screen Content Sharing, as needed.

* Troubleshooting and remediation of software related issues via Service Now ticketing system.

* Support and Deployment of standard corporate Mobile Devices, as needed

* Act as technical lead and escalation point for more complex issues that require higher technical knowledge and/or the input from 3rd line teams for resolution.

* Assist team Manager with larger tasks and projects on an ad-hoc basis

*Requirements:*

* Bachelor's Degree in the field related to computer science, information technology, or management of information systems.

* Minimum of one industry standard/neutral certification preferred:

* CompTIA A+, Network+, Security+, Linux Essentials, LPIC-1, CompTIA Linux+, Microsoft MTA, MCP, MCSA, etc...

* Experience and knowledge of Windows PowerShell and familiarity or understanding of basic Linux

* Project management experience desired, but not required.

* Minimum 5 years of computer hardware and software support experience in an enterprise environment. Hedge Fund experience preferred.

* Thorough understanding of Windows 10 Desktop OS.

* Strong computer skills necessary in Microsoft Office Suite, Active Directory, DHCP, and DNS.

* Knowledge and support of VMware vSphere, RSA, Citrix XenDesktop and XenApp.

* Some experience with PowerShell, Linux or Python

* Excellent people skills with ability to handle difficult situations in a trading environment.

* Excellent time management and organizational skills.

* Ability to multitask, prioritize, and work with minimal supervision.

* Strong Troubleshooting capabilities evidenced by organized, analytical thinking.

* Keen attention to detail, with a commitment to follow through and follow-up.

User Support Analyst will work for a top tier Asset Management Firm in Stamford, CT.

Competitive base compensation based on experience + bonus.

*Apply now using the link and your resume will be considered withiin 24 hours.*

Keywords: Michael Page, Hoboken , User Support Analyst (Overnight) - Financial Services, Other , Hoboken, New Jersey