Staff Software Engineer - Chatbot
Company: Wal-Mart
Location: Hoboken
Posted on: June 7, 2021
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Job Description:
Position Summary... What you'll do... Walmart's Customer Care Self-Service group manages several
interactive offerings across phone and chat channels to resolve
customer issues and inquiries quickly and completely. We leverage
ML to predict and classify customer intent, and we deploy bot
technologies to guide users through the appropriate self-service
workflows. Our work reduces customer effort, increases customer
satisfaction, and reduces Walmart operational costs - we have an
ambitious multi-year roadmap and are looking for a Staff Software
Engineer to provide technical leadership to the Chat team through
this journey. You'll sweep us off our feet if You are: Stimulated by challenges and are ready to engage with systems at
scale. Comfortable influencing others, leading technical team members,
engaging with stakeholders, obtaining architectural buy-in from
peer products, and communicating clearly. Having a test and learn mentality, and an agile way of working
to improve your team's products. Excited about solving complex challenges. Customer-centric in spirit and execution. Comfortable working with cloud technologies. Experience leading teams and implementing technology
globally. Forever student: someone who loves to continuously learn and
strive for excellence. Great at communication/collaboration and have a team-focused
approach towards software development Experienced in microservices architecture. Passionate about teaching and mentoring others to be greater
than they thought possible. You have a great eye for detail and can articulate the specifics
of quality design while enforcing engineering principles. What you'll do... Provide a complete conversational self-service solution for
Walmart Ecommerce customers. identifying short- and long- term solutions and timeline;
reviewing and approving proposed solutions, implementing new
architectural patterns; and performing design and code reviews of
changes. Architect and build scalable and high-performing services that
handle millions of customer conversations monthly. Prioritize and measure performance and availability of the
system - lead SRE for our production deployments. Provide support to the business for new and existing systems by
responding to user questions, concerns, and issues (for example,
technical feasibility); researching and identifying needed
solutions; determining implementation designs; providing guidance
regarding implications of new and enhanced systems; and directing
users to appropriate contacts for issues outside of own domain. Troubleshoot business and production issues by gathering
information (for example, issue, impact, criticality); performing
root cause analysis to reduce future issues; engaging support teams
when needed; developing solutions; driving the development of an
action plan; performing actions as designated in the plan; and
completing online documentation. Demonstrate up-to-date expertise and apply this to the
development, execution, and improvement of action plans by
providing expert advice and guidance to others in the application
of information and best practices; supporting and aligning efforts
to meet customer and business needs; and building commitment for
perspectives and rationales. Provide and support the implementation of business solutions by
building relationships and partnerships with key stakeholders;
identifying business needs; determining and carrying out necessary
processes and practices; monitoring progress and results;
recognizing and capitalizing on improvement opportunities; and
adapting to competing demands, organizational changes, and new
responsibilities. What you'll bring.. Technical Solutions Architecture and design leadership Around 8 years of total experience with over 3 years of
experience in high-volume, high availability distributed
systems. Experienced in modern OO or functional languages and cloud
services. Strong experience in RESTful Microservices Strong API design, development, and management Clear Communication, including the ability to create functional
charts. Ability to multitask between several different requirements and
features concurrently. Experience with cloud native technology, CI/CD Experience with third-party libraries and APIs Superior analytical skills with a good problem-solving
attitude. Additional Preferred Qualifications Experience in JVM or .NET environment Experience with functional programming Experience with high-throughput distributed systems The above information has been designed to indicate the general
nature and level of work performed in the role. It is not designed
to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities and qualifications required of employees
assigned to this job. The full Job Description can be made
available as part of the hiring process. Benefits & Perks: Beyond competitive pay, you can receive incentive awards for
your performance. Other great perks include 401(k) match, stock
purchase plan, paid maternity and parental leave, PTO, multiple
health plans, and much more. About Global Tech Imagine working in an environment where one line of code can
make life easier for hundreds of millions of people and put a smile
on their face. That's what we do at Walmart Global Tech. We're a
team of 15,000+ software engineers, data scientists and service
professionals within Walmart, the world's largest retailer,
delivering innovations that improve how our customers shop and
empower our 2.2 million associates. To others, innovation looks
like an app, service or some code,but Walmart has always been about
people. People are why we innovate, and people power our
innovations.Being human-led is our true disruption. We're virtual Working virtually this year has helped us make quicker
decisions, remove location barriers across our global team, be more
flexible in our personal lives and spend less time commuting.
Today, we are reimagining the tech workplace of the future by
making a permanent transition to virtual work for most of our team.
Of course, being together in person is an important part of our
culture and shared success. We'll collaborate in person at a
regular cadence and with purpose. Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer - By Choice. We
believe we are best equipped to help our associates, customers and
the communities we serve live better when we really know them. That
means understanding, respecting and valuing diversity- unique
styles, experiences, identities, ideas and opinions - while being
inclusive of all people. Minimum Qualifications... Outlined below are the required minimum qualifications for this
position. If none are listed, there are no minimum
qualifications. Minimum Qualifications: Bachelor of Science and 6 years'
experience in software engineering OR Master of Science and 3
years' experience in software engineering. Preferred Qualifications... Outlined below are the optional preferred qualifications for
this position. If none are listed, there are no preferred
qualifications. Master's degree in Computer Science or related field and 3
years' experience in software engineering Primary Location... 121 River St, Hoboken, NJ 07030-5989, United States of
America About Walmart At Walmart, we help people save money so they can live better.
This mission serves as the foundation for every decision we make,
from responsible sourcing to sustainability-and everything in
between. As a Walmart associate, you will play an integral role in
shaping the future of retail, tech, merchandising, finance and
hundreds of other industries-all while affecting the lives of
millions of customers all over the world. Here, your work makes an
impact every day. What are you waiting for? Walmart, Inc. is an Equal Opportunity Employer - By Choice. We
believe we are best equipped to help our associates, customers and
the communities we serve live better when we really know them. That
means understanding, respecting and valuing diversity - unique
styles, experiences, identities, ideas and opinions - while being
inclusive of all people. All the benefits you need for you and your family Eligibility requirements apply to some benefits and may depend
on your job classification and length of employment. Benefits are
subject to change and may be subject to specific plan or program
terms. For information about benefits and eligibility, see
One.Walmart.com/Benefits. Frequently asked questions On average, it takes 45-60 minutes to complete your application
for the first time. Subsequent applications will take less time to
apply as our system saves some of your application information.
Please note that some positions require the completion of
assessments in order to receive consideration for that role. Those
would take additional time. No, you cannot change your application after submitting, so
please make sure that everything is finalized before you hit the
submit button. Processing of information on paper is minimal, and Walmart
processes application information using an applicant tracking
system (ATS). Access to the data within the ATS is restricted to
authorized personnel, and the system itself is held to high
security standards by Walmart. See All FAQs Recently viewed jobs
Keywords: Wal-Mart, Hoboken , Staff Software Engineer - Chatbot, Other , Hoboken, New Jersey
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