Enrollment Advisor

Company: Aerotek
Location: Hoboken
Posted on: May 3, 2021

Job Description:

Description:

Facilitate prospective students through application process including identifying the needs and concerns of prospects, demonstrating how our programs can best meet those needs, and supporting the prospective students through the admissions process up to and including completing registration.

Primary Responsibilities:

-Deliver an exceptional customer experience and delight our families

-Participate in process improvement initiatives and provide feedback on enrollment processes and customer experiences

-Meet service level expectations and enrollment support deliverables for our school customers

-Serving as a primary and direct communication line between the schools and enrolling families to resolve issues that may impede enrollment.

-Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable.

-Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment.

-Assist in outbound calling campaigns designed to identify families who need additional help with the enrollment process.

-Provide additional support to schools and families after the enrollment process concludes by tracking the reception of required documentation and assisting with re-enrollment.

-Requesting learning materials and/or equipment for enrolled families as necessary.

-Maintain and improve quality results by adhering to standards and guidelines during communications with families.

-Handle inbound calls in a phone queue setting, assisting families through the Connections Academy enrollment process.

-Communicate with enrolling and enrolled families via electronic correspondence.

-Others duties as assigned

Bachelors Degree preferred

-Excellent Customer Service Skills and the ability to drive customer satisfaction

-Ability to work in an ever-changing, highly structured environment

-Proficient in Microsoft Word and Google suite

-Ability to relate prior experiences to solve new problems

-Excellent written and verbal communicator

-Highly organized, self-motivated, committed to quality work

-Must be able to learn quickly and multi-task

-Ability to pay close attention to detail

-Ability to manage stressful situations in a calm, courteous and efficient manner

Customer Centric Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.

Day to day:

Typical Day in the Role: log into phone que, calls throughout day, lunch time is busiest, interacting with parents, assisting with enrollment documentation, review documentation, approve it to get to next step in process, after each call need to log call and what information was shared; have two 15min breaks throughout day, reach out to parents who may need additional help, remind parents of deadlines; through learning management system may need to work on web messages from parents broken down by state; work through any possible extensions/exceptions and create the IA

Skills:

Customer service oriented, Sales, customer service, enrollment, educational software

Top Skills Details:

customer service experience

call center experience

good written communication

Additional Skills & Qualifications:

--Salesforce experience a plus

--enrollment advising a plus

--Customer service a must

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Hoboken , Enrollment Advisor, Other , Hoboken, New Jersey