HobokenRecruiter Since 2001
the smart solution for Hoboken jobs

Call Center Representative

Company: Health Recovery Solutions Incorporated
Location: Hoboken
Posted on: November 15, 2020

Job Description:

HRS is looking to add a Customer Support Call Center Representative to our growing team.-- As a member of the team, you will aid in responding to and resolving incoming calls and emails. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues.This is a full-time position based in Hoboken, NJ.Who you areYou have experience in a client-facing role, and you are passionate about taking on new challenges. Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via phone and emailWhat you'll be doingBeing the face of the company and providing seamless support to our clients and patients dailyEngaging with clients and patients seeking technical assistance for HRS software and hardware related issues via phone and emailWork with customers to resolve issues on the first interaction, follow-up with those requiring additional information, and escalate any discovered issues if necessaryBecoming a subject matter expert on the intricacies of the HRS products (hardware and software)Build relationships with customers by providing a positive and informative experience in a 24/7 customer support environmentUse internal tools and systems to manage a productive workflowDocument all communications with customers to promote a consistent experience across all touch pointsContribute to the achievement of team goals and outcomesHaving the ability to work cross-functionally with multiple departments including product management, sales, marketing, logistics, and client successWhat we're--looking forOutstanding interpersonal written and verbal communication skillsThe ability to empathize with patients while understanding our mission that patients always come firstEmphasis on compassion and patience when communicating with clientsMust possess a--can-do attitude where no task is too large or too smallExcellent time management and follow-up skillsWillingness to learnSomeone who can think outside the box when troubleshooting issuesProblem-solvingSomeone who enjoys taking initiativeA highly motivated and organized individual who can ensure deadlines are met.Exhibit strong listening skills and the ability to stay focused on the Customer ExperienceOne or more years of experience in a customer support/call center environment a plusHRS has a one-month robust training program with Support Engineers, which includes:Familiarizing yourself with HRS knowledge baseGetting comfortable using HRS equipment (tablet and peripherals), which will be given to you on your first dayShadowing current support engineers to learn best practices on customer serviceMock calls to practice what it will be like to engage with clients and patientsWhat we offerCompetitive salary commensurate with experienceFlexible hours and work environmentPaid vacationMedical, dental, vision, disability and life insurance packages to fit your needsFlexible spending account for medical, commuter benefits401(k) savings planUnlimited snacks, coffee, and drinksEmployee events and catered team lunchesMonthly employer-sponsored happy hoursQuarterly team bonding activitiesCompany sponsored eventsHRS monthly book clubZogSports TeamThe opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.Powered by JazzHR

Keywords: Health Recovery Solutions Incorporated, Hoboken , Call Center Representative, Other , Hoboken, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Levittown
Posted on: 11/24/2020

Delivery Driver - PT/FT with Postmates - In Lawrence Township
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Levittown
Posted on: 11/24/2020

Postmates Part Time Delivery Driver (Supplement Your Income) - In Lawrence Township
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Levittown
Posted on: 11/24/2020


Full Time Store Associate
Description: We're ALDI, one of America's favorite grocers. We've grown a lot in the past few years, expanding our reach and customer base all around the country. Whether it's in customer service or our exceptional (more...)
Company: Aldi USA
Location: Levittown
Posted on: 11/24/2020

Delivery with Postmates - In Lawrence Township
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Levittown
Posted on: 11/24/2020

CDL-A Owner Operator Truck Driver
Description: CDL-A OWNER OPERATOR TRUCK DRIVER JOBS Owner Operators: Build Your Business With An Industry Leader On The Road In ONE DAY With USA With our one-day paid orientation 170 , we keep contact limited so (more...)
Company: USA Truck
Location: Levittown
Posted on: 11/24/2020

Delivery with Postmates - In Stamford
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Westport
Posted on: 11/24/2020

Delivery Driver - No Experience Needed - In Lawrence Township
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Levittown
Posted on: 11/24/2020

Make up to $21/hour - Deliver with DoorDash
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Levittown
Posted on: 11/24/2020

Material Handler
Description: Material Handler Philadelphia, Pennsylvania, US 346976483 16.50/hr. paid weekly for Seasonal Package Handlers Shift: Sunrise/Preload 4:00 AM - 9:00 AM Day 11:00 AM - 4:00 PM Night 11:00 PM - 4:00 (more...)
Company: UPS
Location: Levittown
Posted on: 11/24/2020

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Hoboken RSS job feeds