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Director, Sales Operations

Company: Wiley
Location: Hoboken
Posted on: September 17, 2020

Job Description:

Career Opportunities: Director, Sales Operations (43096) Req Id  43096  - Posted  09/11/2020  -  Sales  -  Job Posting Region (2)  -  Job Posting Location (2)  -  Wiley

Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Director of Sales Operations

Job Location: Hoboken, NJ or Oxford, UK

Position Overview

The Director of Sales Operations will support the global Sales Management team in the Wiley Research business to drive internal sales productivity improvements and the development of improved data and analytics capabilities in support of sales productivity. The role supports an organization responsible for over $900M in annual revenue and more than 200 sales professionals globally.

Responsibilities

Provide Sales leadership for cross functional go-to-market efforts

Provide Sales leadership for ongoing internal business process improvement efforts

Lead and engage cross functional teams to remove obstacles to sales efforts through proactive initiatives and to resolve day to day obstacles impacting revenue realization

Manage Sales KPI’s and Reporting:establish and maintain a rigorous program that leverages data to drive sales activity and results Manage the sales forecasting process to continue to drive rigor, accuracy and automation

Establish role specific KPI measures and utilization cadence, leveraging both salesforce.com and the corporate BI tools as appropriate

Create and maintain reports in salesforce.com and in Wiley BI tools that standardize the data and ensure critical information is available and actionable

Derive predictive analytics to assist in forecasting and to identify areas of opportunity

Assist with Coverage Model and Territory Optimization: work with Sales leadership to analyse market opportunity and adjust territories and coverage for optimal revenue generation and to set annual quotas and targets

Serve as the primary Sales Management member engaged in cross functional definition and management of core customer data to ensure realization of strategic vision, ease of use and accuracy of reporting

Support M and A related Sales integration planning and execution

Drive Sales Kick Off design and execution

Manage Sales communication as needed

Liaise closely with the Training and Enablement and Systems teams within Sales Operations, and with many teams throughout Wiley

Skills and Experience Required

3+ years in a Sales Operations capacity, ideally in a complex organization with legacy systems and data

3+ Sales and / or Sales Management experience, preferably with proven ability to drive results through creation and utilization of repeatable and scalable processes

Proven ability to deliver highly accurate sales forecasts and KPI’s

Excellent BI and Excel skills – will be responsible for hands-on analysis; experience with Salesforce.com, Power BI or Clik desirable, excellent Excel skills mandatory

Demonstrated ability to derive actionable insights from data

Demonstrated ability to drive change and deliver results through cross functional influence

Excellent communication skills, including executive level capabilities

Must be highly collaborative

Demonstrated ability to identify and optimize ineffective processes; experience with process redesign required, some exposure to process methodology preferred

High levels of business acumen

Proven ability to deliver complex projects on time

Demonstrated ability to thrive in a dynamic environment

Highly motivated / self-starter

Maniacal attention to detail

Experience managing teams desired

Experience in the Publishing industry highly desired

Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review

Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.

Keywords: Wiley, Hoboken , Director, Sales Operations, Other , Hoboken, New Jersey

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