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Client Success Project Manager

Company: Wiley
Location: Hoboken
Posted on: September 14, 2020

Job Description:

Career Opportunities: Client Success Project Manager (40029) Req Id  40029  - Posted  03/13/2020  -  Customer Service  -  Job Posting Region (1)  -  Job Posting Location (1)  -  Wiley

CrossKnowledge  provides corporate digital learning solutions that enable the success of individuals, teams and organizations through skills acquisition.

CrossKnowledge  delivers an integrated and personalized learning experience: a unique combination of our digital content for the most in-demand skills created with world-renowned experts, a learning platform built with human and artificial intelligence, and unmatched accountability with a dedicated Client Success Team. That’s what makes  CrossKnowledge  the trusted learning partner of organizations, helping L&D, managers and learners acquire the skills they need to succeed.

Part of  Wiley , one of the world’s largest research and education providers,  CrossKnowledge  has 20 years of experience in digital learning, serving over 12 million learners in 130 countries.

We are looking for a Client Success Project Manager to join our Hoboken (New Jersey) office.

About the role Reporting to the Client Success Team Manager working across the US Business Unit , you collaborate with our Sales team and are responsible of a client portfolio for which you manage the creation and deployment of digital learning projects.

Part of the Client success team, whose focus is on ensuring the satisfaction of our clients by delivering high-quality services, you accompany clients on a long-term basis in order to advise them on how to elaborate learning paths fulfilling their long-term learning needs.

As a real conductor, you manage the project in line with the defined budget as well as the quality and performance levels. More precisely you manage:

The scoping and planning of the project,

The resources allocated to the project,

The project deployment in collaboration with our technical and functional experts,

The building and conducting of workshops clients,

The quality control of the deliverables,

The follow-up of defined KPIs and satisfaction indicators.

As our clients’ privileged interlocutor, you are responsible for their satisfaction and are deeply involved in their retention in proposing them innovating solutions thanks to you market awareness and watch.

Bachelor’s degree, at least 2 years of experience in project management, account management or other comparable client service roles in Saas, LMS or Digital Learning solutions environment.

You demonstrate a strong affinity for digital and e-learning topics.

You have excellent written, verbal and presentation skills in English, an additional other language is welcomed (French or Spanish especially for our North American market).

You are able to act as a real partner with the clients: ability to build trust, rapport and strong relationship.

You are very well organized and structured to manage priorities and multitasking in a fast-paced environment.

You are passionate about being a customer advocate with a sense of urgency and energy.

You like working in a multi-cultural environment.

What we offer Our US team is composed of motivated and very welcoming professionals from our Sales, Client Success and Marketing teams, partnering with a range of clients comprising of mainly large US (Fortune 500), Canadian and European companies.

They also work closely with colleagues based in other locations in Europe or the Americas: every person in our international workforce is motivated to be part of a company that thrives on innovative digital technology, expert-driven learning content, and consulting that is offered in partnership with our clients !

Keywords: Wiley, Hoboken , Client Success Project Manager, Other , Hoboken, New Jersey

Click here to apply!

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