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Patient Services Manager - Manager 2, Regional Operations
Support Location US-NJ-New Jersey
System ID 618983
Category General Management
Relocation Type No
Employment Status Full-Time
Unit Description This position is to primarily support the
Northern New Jersey Region as well as PA, Maryland and Delaware, as
a support manager for Sodexo Healthcare Services.
Sodexo Healthcare has a unique opportunity for a Manager
2, Regional Operations Support Manager - PATIENT SERVICES MANAGER
who will support our hospital business across the region.
As the Regional Operations Support Manager - Patient Services,
you will travel to hospitals and provide a variety of culinary
operational support within the units to include everything from new
account openings, on-boarding of new management staff, management
coverage and more. This position requires superior leadership
skills, strong communication skills in both written and
verbal, as well as financial acumen. The ideal candidate will
have a proven track record in volume, hospitals and contract
dining services. Client/employee relations are critical to the
success of this position.
In addition to the responsibility of managing Patient Services,
this position will also support the role out of patient
satisfaction and Sodexo programs. The Patient Services
Manager, is a member of the nutrition team working
closely with the clinical dietetics staff to support the meal
service of our patients.
As our Patient Services Manager, you will manage a top tier
patient services program. Your success will be measured by your
Work with food production and other managers to oversee
daily operations to ensure a smooth flow of food services to
Effectively manage a high volume patient tray line operation
Exceed Sodexo standards for Gold Check and the patient
Evaluate and develop service levels for the overall Patient
The ideal candidate will have outstanding customer
services skills combined with the ability to schedule and manage a
diverse staff in a Union environment. Prior experience with food
production and ordering a plus. The Patient Service Manager must be
able to work flexible hours Monday through Friday with nights and
weekends. This position will manage supervisors, managers, union
employees, oversee scheduling, ordering, inventory,
rounding and manage daily operations as needed.
The ideal candidate :
The successful candidate will also be involved in the
management and training of staff and food quality. Must have strong
customer service skills.
has a work history demonstrating strong leadership skills as
well the ability to work collaboratively
has the ability to manage multiple priorities, demonstrate
professional communication skills, and a passion for a high level
of customer service
The position requires a strategic-thinking leader who is able to
work in partnership with client vision &
expectations while delivering on high quality strategies. We
are seeking a leader with strong, energetic executive presence, the
ability to shift and manage multiple priorities, as well as lead
diverse teams for excellence. You must have the ability to
work within complex, multiple client organizations. Strong
relationship skills are a must in order to effectively work
internally as well as externally within the organization.
Careers in Health Care Services :
Working for Sodexo in Health Care allows you to offer patients,
health care professionals and caregivers around the world the best
health care experience possible while influencing patient
satisfaction, as well as cost reduction and increased productivity
for our clients. Sodexo’s unique CARES culture develops a dynamic
atmosphere where employees are respected, turnover is low and
career growth opportunities are created from within.
Working for Sodexo :
How far will your ambition, talent and dedication take you?
Sodexo fosters a culture committed to the growth of individuals
through continuous learning, mentoring and other career growth
opportunities, along with the performance of organizations. We
believe it is important for our work to be meaningful to all who
contribute to it, and we remain faithful to our mission, our core
values and the ethical principles that have guided us since 1966.
We support these values and help them thrive in each employee.
We strive to make working for Sodexo a genuinely great
experience with benefits to promote your professional, personal and
financial well-being, and to improve your Quality of Life now and
into the future. Our experiences with our over 50 million customers
each and every day enable us to develop Quality of Life services
that reinforce the well-being of individuals, improving their
effectiveness and helping companies and organizations to improve
performance … every day.
Not the job for you ?
At Sodexo, we offer Food Service Management positions in a
variety of markets, including Corporate Services, Education
Services, Government Services, Health Care, Senior Living and
Sports and Leisure locations across the United States. See more
Food Service Management jobs here
The Manager II, Regional Operations Support (ROSI) has overall
responsibility, or a portion of an
on-sight operations area (ie Food, ES, Clinical, Culinary,
Facilities, CTM) as assigned by the Client
executive. In this role, the ROSI has direct accountability for
executing Sodexo systems, programs,
resources, tools, and talent management that drives operational
excellence and our service
commitments that are: Predictable, Reliable, and Repeatable
Client / Customer Service - 20%
§ Navigates the client organization through effective
communication while influencing and persuading at multiple levels.
Seeks to collaborate for win-win outcomes.
§ Provide effective communication for clients and customers to
ensure excellent customer service.
§ Effectively partners with client and Sodexo employees to drive
§ Complies with all client policies and procedures.
Operational Excellence - 40%
§ Owns, drives, and measures operational excellence outcomes of
Sodexo and client.
§ Effectively deploys, embeds and ensures Sodexo standardized
processes are in place.
§ Creates a continuous quality improvement culture that drives
§ Drives change and creates a culture where change is embraced
§ Utilizes all operational processes to drive continuous
improvement and celebrate successes.
Analysis & Decision Making - 20%
§ Utilizes tools within Sodexo Healthcare to drive and manage
middle of the page (Labor Expense, Raw Materials) to deliver
§ Accountable for effective utilization of labor resources.
§ Analyses data to engage in data driven decision making using
data, logic, benchmarking, and leading practices in decision making
to determine best solutions for the business.
§ Effective risk management by ensuring consistent regulatory
and legal compliance.
§ Compliance with supply chain management requirements.
§ Understands and effectively manages unit finances in the
§ Sets operational goals with key metrics and ensures quick
analysis of variances to ensure a prompt resolution and mitigate
adverse impact on our clients or our performance.
§ Delivers predictable top and bottom-line results at the site,
relentless focus on driving efficiency, and makes difficult
§ Effectively delegates operational responsibilities to
appropriate individuals / positions.
§ Follows best practices in decision making to determine best
solutions for the business.
Safety - 10%
§ Ensures that individuals performing service-related tasks have
the competence to do so without putting the health and safety of
themselves or others at risk.
§ Behaviors include: Working as a team for safety
§ Communicating Effectively for Safety
§ Optimizing Human and Environmental Factors
§ Recognizing, respond and reporting incidents
§ Adherence to all operational safety practices and
§ Drives a safety culture throughout the team
Talent - 10%
§ Ability to effectively manage aspects of Human Resources (ie.
Leadership, People Management, Employee Relations, etc) to support
individual and team development and drive operational outcomes.
§ Creates a culture of continuous learning and development for
self and those within the unit assigned.
Qualifications & Requirements Basic Education Requirement
- Bachelor's Degree in a relevant field or equivalent
Basic Management Experience - 3 years
Basic Functional Experience - 3 years work experience in
facilities (e.g., maintenance, plant operations, engineering
services, grounds, custodial/environmental, or transportation) or
food (e.g., food services or operations, concessions, retail sales,
store operations, or vending) services, CTM, or Clinical
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran
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