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Patient Services Manager - Manager 2, Regional Operations Support

Company: Sodexo Group
Location: Hoboken
Posted on: September 13, 2020

Job Description:

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact TalentAcquisition.USA@sodexo.com for assistance.

Patient Services Manager - Manager 2, Regional Operations Support Location US-NJ-New Jersey

System ID 618983

Category General Management

Relocation Type No

Employment Status Full-Time

Unit Description This position is to primarily support the Northern New Jersey Region as well as PA, Maryland and Delaware, as a support manager for Sodexo Healthcare Services.

Sodexo Healthcare  has a unique opportunity for a Manager 2, Regional Operations Support Manager - PATIENT SERVICES MANAGER who will support our hospital business across the region.

As the Regional Operations Support Manager - Patient Services, you will travel to hospitals and provide a variety of culinary operational support within the units to include everything from new account openings, on-boarding of new management staff, management coverage and more. This position requires superior leadership skills, strong communication skills in both written and verbal, as well as financial acumen. The ideal candidate will have a proven track record in volume, hospitals and contract dining services. Client/employee relations are critical to the success of this position.

In addition to the responsibility of managing Patient Services, this position will also support the role out of patient satisfaction and Sodexo programs. The Patient Services Manager, is a member of the nutrition team working closely with the clinical dietetics staff to support the meal service of our patients.

As our Patient Services Manager, you will manage a top tier patient services program. Your success will be measured by your ability to:

Work with food production and other managers to oversee daily operations to ensure a smooth flow of food services to patients

Effectively manage a high volume patient tray line operation

Exceed Sodexo standards for Gold Check and the patient experience

Evaluate and develop service levels for the overall Patient Services Program

The ideal candidate will have outstanding customer services skills combined with the ability to schedule and manage a diverse staff in a Union environment. Prior experience with food production and ordering a plus. The Patient Service Manager must be able to work flexible hours Monday through Friday with nights and weekends. This position will manage supervisors, managers, union employees, oversee scheduling, ordering, inventory, rounding and manage daily operations as needed.

The ideal candidate :

The successful candidate will also be involved in the management and training of staff and food quality. Must have strong customer service skills.

has a work history demonstrating strong leadership skills as well the ability to work collaboratively

has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service

The position requires a strategic-thinking leader who is able to work in partnership with client vision & expectations while delivering on high quality strategies. We are seeking a leader with strong, energetic executive presence, the ability to shift and manage multiple priorities, as well as lead diverse teams for excellence. You must have the ability to work within complex, multiple client organizations. Strong relationship skills are a must in order to effectively work internally as well as externally within the organization.

Careers in Health Care Services :

Working for Sodexo in Health Care allows you to offer patients, health care professionals and caregivers around the world the best health care experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

Working for Sodexo :

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day.

Not the job for you ?

At Sodexo, we offer Food Service Management positions in a variety of markets, including Corporate Services, Education Services, Government Services, Health Care, Senior Living and Sports and Leisure locations across the United States. See more Food Service Management jobs here

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are: Predictable, Reliable, and Repeatable

Primary Responsibilities:

Client / Customer Service - 20%

§ Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.

§ Provide effective communication for clients and customers to ensure excellent customer service.

§ Effectively partners with client and Sodexo employees to drive successful outcomes.

§ Complies with all client policies and procedures.

Operational Excellence - 40%

§ Owns, drives, and measures operational excellence outcomes of Sodexo and client.

§ Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

§ Creates a continuous quality improvement culture that drives operational efficiencies.

§ Drives change and creates a culture where change is embraced and operationalized.

§ Utilizes all operational processes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

§ Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.

§ Accountable for effective utilization of labor resources.

§ Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.

§ Effective risk management by ensuring consistent regulatory and legal compliance.

§ Compliance with supply chain management requirements.

§ Understands and effectively manages unit finances in the Sodexo budgets.

§ Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

§ Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

§ Effectively delegates operational responsibilities to appropriate individuals / positions.

§ Follows best practices in decision making to determine best solutions for the business.

Safety - 10%

§ Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

§ Behaviors include: Working as a team for safety

§ Communicating Effectively for Safety

§ Optimizing Human and Environmental Factors

§ Recognizing, respond and reporting incidents

§ Adherence to all operational safety practices and protocols

§ Drives a safety culture throughout the team

Talent - 10%

§ Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

§ Creates a culture of continuous learning and development for self and those within the unit assigned.

Qualifications & Requirements Basic Education Requirement -  Bachelor's Degree in a relevant field or equivalent experience

Basic Management Experience -  3 years

Basic Functional Experience -  3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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Keywords: Sodexo Group, Hoboken , Patient Services Manager - Manager 2, Regional Operations Support, Other , Hoboken, New Jersey

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