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Senior Program Manager

Company: Wiley
Location: Hoboken
Posted on: September 12, 2020

Job Description:

Senior Program Manager: Wiley Research PPMO


The Wiley Research PPMO is seeking an experienced Senior Program Manager to lead a newly established initiative to implement sweeping process and technology optimization across the breadth of its Research operation. The successful candidate will take a leading role in this governance program with the primary objectives of driving transparency, cohesion and development velocity across multiple delivery programs.

Reporting to the Program Director of Research PPMO, the role will build on existing SAFe agile best practices and continue to increase maturity in this space, with particular focus on SAFe core competencies of Agile Product Delivery and Enterprise Solution Delivery.

Day to day functions will include defining program objectives and deliverables, executing on schedule and managing/communicating status and issues/risks. This person will work closely with our internal/external stakeholders and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest quality. In addition, a major part of this role will be managing communications and influencing key stakeholders, from the CEO right through to subject matter experts on the ground.



Drive a strong cross-functional leadership culture between the core team members and the delivery programs

Train, coach and evangelize the core program and delivery program teams on the Agile mindset, frameworks, and practices

Apply a servant leader mentality to influence key stakeholders and drive alignment to shared objectives


Work within the Program Core Team to ensure tight synchronization of delivery across the multiple programs and process optimization streams.

Guide teams to ensure best practices are implemented and adhered to ensuring the right capabilities are prioritized and delivered on time and to a high level of quality

Ensure program delivery takes a service level and customer level view of “definition of done” including success criteria, and measurements, managed towards customer satisfaction.

Ensure technical solutions are driven by optimized processes, to ensure an efficient and effective end to end process is delivered to support Research’s strategic objectives.

Adhere to lean governance principles to keep a concise vision of the program which can be clearly articulated to executive leadership and regular intervals

Maintain and continuously iterate on the cross-delivery program roadmap ensuring a regular cadence of prioritization to drive optimal value delivery

Work to identify issue and risks at the earliest possible juncture and retain an action-oriented focus on mitigating or resolving those risks/issues before impacts are felt.

Drive continuous improvement across the program roadmap delivery and ways of working, driving towards Rapid, Reliable and Repeatable

Constantly work to develop and enhance the relationship between the three key elements of the CORE team; Business, Technology and PPMO at all levels

Drive and manage transparency through establishment of relevant dashboards and KPIs for decision-making covering Schedule, Cost, Scope, Velocity, Quality, Stability and Predictability

Provide clear communication to cross-functional team leads and senior management regarding program status, resource requirements, issues, and priorities.

Proactively identify and communicate risks and issues, prioritize them, and create plans to resolve in a timely manner.

Collaborate with and support teams in delivering work in a way that builds trust across and within the Business, Technology and PMO areas.

Provide weekly status reports via online dashboards to provide real-time data on program delivery status as a regular cadence of reporting to the exec leadership team.


Bachelor’s degree in Technology or Business is required

10+ years of Program Management experience in software development space

Advanced experience with Agile methodologies, as well as traditional project management experience.

Experience with SAFe framework and the Release Train Engineer role as defined in the framework

Demonstrated success implementing enterprise level initiatives across multiple delivery programs with complex cross functional stakeholder groups


Superior presentation and communication skills

Confident in presenting to all levels within the business including CEO, CFO and CTO.

Ability to work independently - Self motivated

Ability to make timely and sound decisions

Detail oriented with proven ability to multitask in a fast-moving environment with shifting priorities and changing requirements.

Ability to think strategically and tactically to make the program successful through consensus and team building skills

Ability to build and maintain strong, trust-based relationships across the organization; Creates a shared sense of direction and community among the teams

Ability to lead and function as a member of a core program team (Servant Leadership)

Ability to understand and deal well with rapid development cycles and remain flexible and in control in the face of uncertainty

Equally at ease working in the detail or at the strategic high level

Ability to travel to Wiley locations as needed

Keywords: Wiley, Hoboken , Senior Program Manager, Other , Hoboken, New Jersey

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