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Saleforce Functional Specialist

Company: APN Consulting Inc
Location: Hoboken
Posted on: July 28, 2020

Job Description:

Direct Client Requirement Title CRM Functional Specialist Location North AmericaOpen Toranto Preferred Type Contract to Hire FTE General Summary The CRM Functional Specialist is responsible for working with the business stakeholders to explain, clarify, investigate, and solution issues and options relating to the CRM technology. They support the end-to-end delivery cycle from planning through to build, delivery support. They partner with the delivery manager on the day-to-day relationship with the business stakeholders and help define the business priorities, requirements and provide guidance on the technology solution options. The Functional Specialist will be the conduit to the offshore technology team providing clarity on requirements and context. They will support the Project Manager for larger enhancements, feeding into plans and costing estimates. This role will be key in ensuring the business and the technology team are delivering the right solution to maximize value. Responsibilities Partner with business CRM stakeholders and delivery manager to define and shape the roadmap. Be the subject matter expert on the current technology, calling on additional support when required. Guide the business in solution best practice, buildingdemonstrating rapid proof of concepts to bring the art of the possible to life. Act as the go-to person for the stakeholders in their regiontime-zone and be capable of providing guidance on functionality usage of the technology, pulling in other SME's where required. Ability to work in an outsourced environment managing partner resources in multiple locations. Act as technical liaison to MGTI, DMG and Data Warehouse teams Understand the business operating model and processes related to Sales Marketing's use of Salesforce. Manage the resolution of high priority issues where possible, owning resolution updates communication with the senior stakeholder group. Support the end-to-end enhancement process as part of the wider team through business engagement, requirements gathering review, solution design playback and testingResolves issues with applications and makes recommendations for improvements and enhancements. Ensures timeliness and adherence to agreed deliverables Provides direction and oversees application scope, implementation and quality is maintained. Understand how data sits within the platform and how this flows in and out through integration points and therefore understand the wider architecture. Provide solution design feedback to the technical team as part of the design build process. Interface and liaise with Client's CRM vendors and outsourcing partners Retain a current view of the technology options and available functionality in the market, with the ability to call out with context how tools or apps could provide value to stakeholder and or clients. Review detailed design and code deliverables from partner organizations Provide status updates on a regular basis. Scope Regional Global Total 10+ years of technology delivery experience Including 5+ years of delivering CRM solutions using Salesforce Skills Profile Minimum of Bachelor's Degree, in Computer Science or related field. Strong knowledge of the Salesforce ecosystem with experience of delivering Sales Cloud to a global userbase. Excellent communication skills are essential in order to understand the business needs and provide guidance in a contextual manner to ensure common understanding and buy-in on technical direction. Be familiar with the Lightning platform, specifically Lightning component development, Lightning design development, Lightning Aura Web Components. Proven experience working in outsource and offshore environment on major delivery programs. Experience writing and reviewing business requirements with the ability to call out desired value or benefits. Sound analytical experience coupled with problem solving skills Knowledge of Agile principles, Agile experience desirable. Experience running contextual playback sessions bringing the solution to life for the stakeholders Knowledge of all phases of SDLC and full lifecycle implementations. Strong data modelling skills and an understanding of how platforms integrate in order to engage with data enterprise architects Basic SQL and data structures knowledge Salesforce certified to at least ADM201 level Technical Skills Technologies 1.CRM Salesforce Sales Cloud (Must Have), Marketing Cloud, Service Cloud Pardot (Advantageous) 2.Business Analysis Experience with Jira Visio desirable but not essential 3.Comms Good knowledge for MS Office suite essential About us Since 2002, APN Consulting has been inspiring success in IT through meaningful connections between employers and candidates. We are trusted by a vast array of companies, from small enterprises to some of the worldrsquos most trusted brands to present the best talent for their contract, contract to hire and full-time positions. To learn more, please visit us online at www.apnconsultinginc.com

Keywords: APN Consulting Inc, Hoboken , Saleforce Functional Specialist, Other , Hoboken, New Jersey

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