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Application Support Specialist

Company: Job Network
Location: Hoboken
Posted on: March 26, 2020

Job Description:

Responsible for IT Application Support Job_Functions/Duties_And_Responsibilities * Supports Applications assigned by the IT supervisor and IT manager including both internal and external (vendor) applications. * Provides Level-1 support for all IT Production Support service tickets, including periodic on-call coverage nights/weekends/holidays, as required. * Communicates with the software vendor Customer Service Representative (CSR) to address and resolve application issues. * Tracks and maintains lists of external and internal application issues and defects. * Works with third party vendor contacts to handle day to day vendor- related issues. * Creates test plans and perform unit and regressions testing of returned software fixes. * Arranges release, maintenance, and patch testing. * Trains staff in the use of supported systems. * Reviews requests for in-house Vision reports and extracts and supports programmers with Business Analysis, as appropriate. * Participates in the implementation of bank projects in line with the bank s strategic plans. * Performs job responsibilities according to the firm s process guidelines, which are based on the industry standard ITIL framework for effective management of IT services. * Provides high quality work by ensuring accuracy and seeking to continuously improve our processes and platforms by embracing new and better ways of doing things. Requirements * Bachelor s degree or equivalent in business or information technology. * experience working in an IT Support area, with fundamental knowledge of SWIFT messages and interfaces. * Experience related to Settlements of Cash and Securities (within the overall Financial Services / Banking industry), including familiarity with Corporate Actions and Securities Lending. Preference for experience in IT areas supporting Custody, Trust, or Wealth Management business. * Excellent oral and written communication skills, including MS Office / Outlook tools. * Strong interpersonal skills, comfortable dealing with user issues, including stressful production incidents. * Experience with ITIL processes and tools that manage Change/Incident/ Problem; Service Now or equivalent. Additional_Skill_(but_Not_Required) * Global Plus Production support experience, including familiarity with Vision (G+ Reporting) * TCS BaNCS Production support experience (for CorpAction processing) * GTExchange Production support experience (for SWIFT interface) * Global One Production support experience, including familiarity with GOSOS (file extracts) * Some experience with business analysis and project management If interested please call John Scovell. provided by DicePandoLogic. Keywords: Application Support Specialist, Location: Hoboken, NJ - 07030

Keywords: Job Network, Hoboken , Application Support Specialist, Other , Hoboken, New Jersey

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