Senior ETL / BI Application Engineer

Company: Conduent
Location: Elkins Park
Posted on: March 13, 2026

Job Description:

This is not a developer role, though collaboration with developers may occur. This position will be a member of a broader ETL/BI team, so experience administering Cognos and Tableau with Medicaid Enterprise Data Warehouse, Pharmacy Benefits or Medicaid Management Information System operating environments is required, with hands on experience with Business Objects and / or Informatica a significant plus. Responsibilities Cognos Platform Administration • Install, configure, upgrade, and patch Tableau Servers and IBM Cognos Analytics (including gateways, application servers, and content manager components) in accordance with change management processes. • Manage Cognos/Tableau environments across Development, Test, UAT, and Production. • Monitor system health, job schedules, and report execution performance. • Manage users, roles, and security permissions. • Monitor report performance and optimize query processing. • Perform deployment and migration across DEV QA, PRO environments. • Apply patches, fix packs, and version upgrades. • Troubleshoot and resolve platform issues, outages, and performance bottlenecks. Security & Access Control • Configure security using ForgeRock integration. • Manage roles, groups, object-level permissions, and data-level security. • Ensure HIPAA-compliant access to PHI and PII. • Support audit requests related to user access and report usage. Data Integration & EDW Support • Configure and maintain connections to Medicaid EDW data sources • Coordinate with ETL and data engineering teams to align refresh schedules and data availability. • Support certified data sources and shared semantic layers. Report Operations & Scheduling • Administer report schedules, bursting, distribution, and subscriptions. • Support high-volume batch reporting (e.g., MMIS, claims, provider, eligibility, financial reports). • Coordinate report promotions and content migrations between environments. Performance & Optimization • Tune configurations for large datasets and complex queries. • Collaborate with EDW DBAs and ETL teams to optimize queries, indexes, and data models. • Identify and resolve long-running or failed reports. Change & Release Management • Support report and platform releases following ITIL or SDLC processes. • Promote content using Cognos deployment packages. • Maintain rollback procedures and disaster recovery readiness. Compliance & Federal Reporting Support • Support CMS-required reports (e.g., T-MSIS, MBES/CBES, financial and program integrity reporting). • Ensure reporting availability and timeliness for federal and state audits. • Document configurations, processes, and operational procedures. Collaboration & Support • Work with report developers, business analysts, and data modelers. • Provide Tier 2/Tier 3 support for Cognos-related incidents and service requests. • Assist end users with access issues and basic report execution troubleshooting. • Create and maintain platform documentation, runbooks, and standard operating procedures. • Participate in release planning, environment coordination, and cross-team meetings Requirements Technical Skills • Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or related field, or equivalent experience. • Strong understanding of Tableau security, permissions, licensing, and performance tuning. • 5 years of experience administering IBM Cognos Analytics (or Cognos BI). • Strong knowledge of Cognos/Tableau architecture, security, and deployment. • 5 years of experience administering Tableau. • ForgeRock integration/SSO technology. • Proficiency in SQL and understanding of relational data models. • Experience supporting large enterprise data warehouses. • Familiarity with Linux and/or Windows server environments. • Experience with job scheduling, monitoring, and performance tuning. Medicaid / Healthcare Experience • Experience supporting Medicaid, MMIS, or healthcare data environments. • Understanding of claims, eligibility, provider, and financial data domains. • Familiarity with HIPAA, CMS, and state Medicaid reporting requirements. Preferred Qualifications • Experience with Medicaid Enterprise Data Warehouse or MITA-aligned systems. • Exposure to T-MSIS reporting and CMS federal submissions. • Knowledge of DataStage, Informatica, or other ETL tools. • Experience with cloud environments (AWS, Azure, or GCP). • ITIL or relevant technical certifications. • Tableau certification (e.g., Tableau Server Certified Associate or Professional) • Familiarity with CMS reporting, Medicaid data domains, or program integrity analytics. • Experience with monitoring tools and automation/scripting (PowerShell, Python, or similar) Soft Skills • Strong troubleshooting and analytical skills. • Ability to communicate technical issues to non-technical stakeholders. • Attention to detail and strong documentation habits. • Ability to work in regulated, audit-driven environments. • Comfortable supporting mission-critical reporting systems. Work Environment • Works closely with data warehouse, security, and application teams. • Subject to background checks and data access agreements due to PHI exposure. • Support on-call or after-hours maintenance for upgrades or critical issues. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Keywords: Conduent, Hoboken , Senior ETL / BI Application Engineer, IT / Software / Systems , Elkins Park, New Jersey