IT Support Engineer
Company: Apicha Community Health Center
Location: Jackson Heights
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Apicha Community Health Center
aims to improve community health by providing access to
comprehensive primary care, preventive health services, mental
health, and supportive services. The center is dedicated to
delivering high-quality, culturally competent services that enhance
the quality of life. It also advocates for and offers a welcoming
environment for underserved and vulnerable populations. We are
seeking an IT Support Engineer to work between our Manhattan and
Jackson Heights locations. Position Summary: Working under APICHA
IT, focused primarily on fielding requests from users to resolve
simple and complex computer software and hardware problems, as well
as traveling to all current and planned APICHA facilities and
remote locations as needed. Provides services including answers to
inquiries on how to set up and use specific software, technical
printer support, word processing, e-mail, and operating system
issues. Contacts software and hardware product support vendors to
correct, replace or provide technical support and information.
Provides 1st and 2nd level support for PCs, Printers, Local Area
Network, applications and data communication devices for Providers
and support staff. Records all support tickets in the designated
tracking system. Maintains and responsible for IT Inventory,
creates and manages user accounts for various systems used by
APICHA. Builds out Desktop and Laptop PCs and distributes.be
expected to learn basic data reporting and analysis (using tools
such as SQL Manager, Excel). A working knowledge in this domain is
expected to be developed. Qualifications: High school diploma with
substantial computer software and hardware knowledge required.
Bachelor's degree in Computer Science preferred; One year of paid
full-time work. Three years of hands-on experience or A certified
preferred; Prior Healthcare IT experience preferred; Working
knowledge of security and privacy concepts required;
Technologically savvy with working knowledge of operating systems
and office software and hardware required; Excellent written and
verbal communication skills in English required; Ability to resolve
complex issues in a timely fashion, assessing the impact of
interrelated systems independently, relying upon self-motivated
professional development of skill set required; Ability to create
electronic presentations, basic statistical graphics as necessary
required; Ability to work in diverse cultural healthcare
environment in professional manner required; Good attention to
detail required; Ability to initiate and work independently and be
a good team player required; Ability to lift and move up to 25 lbs
on a regular basis and 50 lbs as needed required; Willing to work
nights and/or weekends as needed required At Apicha, we believe
that serving the needs of our staff is just as important as serving
the needs of underserved people of New York City as such we are
proud to offer our team members a competitive employee benefits
package which include 12 Paid Holidays, vacation and sick leave,
Health Insurance Coverage, Flexible Spending Account, Life
Insurance, Employee Assistant Program just to name a few.
Keywords: Apicha Community Health Center, Hoboken , IT Support Engineer, IT / Software / Systems , Jackson Heights, New Jersey
