Health IT Systems Specialist (EHR/EMR Support)
Company: Seneca Nation Health System
Location: Yonkers
Posted on: January 19, 2026
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Job Description:
Job Description BASIC FUNCTION: The Health IT Systems Specialist
supports clinical and business systems for a healthcare
organization. This role focuses on the EHR interoperability,
end-user support, basic systems administration, and assisting with
IT operations. The position works closely with senior IT staff,
vendors, and clinical teams to ensure secure and reliable
technology that supports the organization to provide high-quality
patient care. GENERAL RESPONSIBILITIES: Provides technical
expertise to programs on data collection, management, analysis, and
use, including the use of common software packages such as
Microsoft Office package. Provides technical assistance to programs
on innovative ways to improve data quality and data use for
decision-making. Analyzes computer information systems and
identifies areas for improvement. Analyzes, develops, and maintains
computer applications, procedures, and other systems that satisfy
the needs of user departments. Ensures system use, data input, and
retrieval policies and procedures are followed. Maintains
up-to-date and accurate records and files. Performs training and
instruction for users and departments. Stays updated with the
latest technologies and industry trends in the information
technology field. Installs and maintains specialized and standard
software, including performing setup functions, developing
associated file structures, report formats and input forms,
ensuring file security, performing data entry to populate
associated databases and documenting procedures; works with
department staff and vendors to diagnose and solve software and
data-related problems. Provides user orientation and training on
the software and programs. Assists users and provides training in
methods for retrieving deleted or damaged files; schedules and
conducts or arranges with outside vendors for the delivery of
training sessions; coordinates and facilitates user group meetings;
provides one-on-one assistance in learning application basics and
resolving user problems. Responds to user inquires and requests.
Provides technical assistance on PC systems, related software and
standard applications; determines cause of problem; offers
temporary solutions if problem cannot be resolved within
appropriate timeframe; distributes training manuals and
documentation to assist users in resolving problems; coordinates
solutions with software vendors and contractors. Installs, sets up
or relocates, configures, troubleshoots, and supports PC/server
software; installs and configures software upgrades; configures and
performs tuning of operating systems to enhance PC performance;
diagnoses network to software configuration problems. Monitors
computer systems, networks, and applications for performance and
resource utilization; diagnoses and resolves application
connectivity problems and system hardware conflicts. Manages and
coordinates a variety projects, such as a new system installation
for a department or Company-wide; conducts needs assessments, and
hardware and software research and evaluation. Conducts extensive
research on new systems that would benefit the Seneca Nation Health
System (SNHS). Serves as a back up to the Clinical Software
Application Specialist as well as the Business and Systems Analyst.
Support EHR user account setup, role-based access, and password
resets. Assist with EHR testing and validation during EHR upgrades
or patches. Support EHR configuration, user provisioning,
role-based access, template/forms updates, and minor build changes
under change control. Coordinate interfaces (e.g., HL7, v2, FHIR,
CCD) with labs, HIE, immunization registries, e-prescribing, and
PDMP; monitor interface health and escalate issues to upper
management. Support quality reporting (e.g., UDS, eCQMs, Promoting
Interoperability, PCMH). Help maintain EHR downtime procedures and
support clinical teams during outages. Upholds and promotes the
value and integrity of the Seneca Nation Health System’s mission
statement. Will promote SNHS in a positive manner. Provides care
through a trauma-informed lens by incorporating key principles of
both physical and psychological environment safety, trustworthiness
and transparency, collaboration of decision-making during
developments, empowerment of co-workers by recognizing and building
upon individual strengths, as well as recognizing and respecting
the diversity of cultural backgrounds and sensitivity. Attends all
mandatory staff meetings, trainings and in-services. Adheres to
policies and procedures of the department, Seneca Nation, and
Seneca Nation Health System. KNOWLEDGE, SKILLS, & ABILITIES:
Working knowledge of EHR/EMR administration and clinical workflows;
understanding of HL7/FHIR concepts. Ability to translate technical
concepts for non-technical users. Project management skills.
Problem solving, analysis skills. Time management and
organizational skills. Excellent oral and written communication
skills required. Ability to troubleshooting and determine the
causes of computer hardware and software problems, device errors
and failures, through methods and techniques taught in the field.
Ability to work independently. Ability to translate technical
concepts for non-technical users. QUALIFICATIONS: Bachelor’s degree
in information technology, or related field with experience in
healthcare administration required. Master’s degree in health
informatics preferred. In lieu of education, 6 years’ experience in
health care information systems/information technology. Experience
with SQL and common reporting tools (e.g., SSRS or Power BI),
required. Two or more years’ of verifiable experience in health
care information systems/information technology preferred. Working
knowledge of EHR/EMR administration and clinical workflows;
understanding of HL7/FHIR concepts, required. Experience with EHR
systems (e.g., eClinicalWorks, Epic, Cerner) and HIEs, preferred.
Experience with: PC hardware, operations, characteristics and
configuration settings; general computer network operating systems
and architecture; internet and intranet technologies; telephony
systems and programming; Microsoft Server 2016; Active Directory;
Office 365 Exchange, Entra ID; MS SQL Server; Cisco and Extreme
network Switches; Meraki APs; and Webex, preferred. Pay:
$21.68/hour
Keywords: Seneca Nation Health System, Hoboken , Health IT Systems Specialist (EHR/EMR Support), IT / Software / Systems , Yonkers, New Jersey
