Customer Success Manager
Company: Robert Half
Location: New York City
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for an
experienced Customer Success Manager to oversee the successful
integration and use of our AI-powered delivery platform. In this
role, you will guide customers through onboarding, implementation,
and optimization processes while acting as a trusted advisor to
ensure they achieve measurable business outcomes. You will
collaborate closely with cross-functional teams to enhance
workflows, address challenges, and drive customer satisfaction.
Responsibilities: • Facilitate onboarding sessions to help
customers configure the platform within their existing systems and
workflows. • Provide guidance on AI copilot setup and workflow
optimization to ensure seamless implementation. • Develop
personalized rollout strategies tailored to each customer’s needs
and team structures. • Deliver training sessions to familiarize
users with AI-driven tools, including automated requirements
capture and real-time synchronization. • Assist customers in
integrating the platform with their internal systems and historical
data sources. • Build and nurture strong relationships with
solution engineers, system integrators, and services teams focused
on quality and detail. • Advocate for customer feedback to
influence product enhancements and roadmap development. • Diagnose
and resolve technical or process-related issues, collaborating with
engineering teams as necessary. • Monitor adoption metrics and
recommend workflow improvements or new features to maximize
customer success. • Create detailed success plans, quarterly
business reviews, and actionable insights to drive retention and
account growth.• 3–7 years of experience in Customer Success,
Solutions Engineering, detail-oriented services, or related fields.
• Solid understanding of software implementation processes,
including SOWs, BRDs, and design documentation. • Proficiency in
working with AI-driven platforms or enterprise SaaS tools. • Strong
communication skills with the ability to engage both technical and
business audiences effectively. • Capability to translate customer
challenges into actionable workflows and solutions. • Experience
with system integration, pre-sales engineering, or consulting is
preferred. • Familiarity with tools like Salesforce, NetSuite,
Jira, or other enterprise implementation platforms. • Knowledge of
Agile methodologies, backlog grooming, and bug tracking
processes.
Keywords: Robert Half, Hoboken , Customer Success Manager, IT / Software / Systems , New York City, New Jersey
