Supplier Management Lead - Technology (SAP and ServiceNow)
Company: Ernst & Young LLP
Posted on: June 17, 2022
At EY, you will have the chance to build a career as unique as
you are, with the global scale, support, inclusive culture and
technology to become the best version of you. And we are counting
on your unique voice and perspective to help EY become even better
too. Join us and build an exceptional experience for yourself, and
a better working world for all.
Would you like to work for a global leader in assurance, tax,
transaction, and advisory services with over 300.000 people around
the world? Would you like to be part of a global Supplier
Management team that employs innovation and technology to disrupt
the status quo and generate business value? Would you like to play
a role in building a better working world every day? If so, you
will want to read this.
About Procurement / Supply Chain Services (SCS)
Our global scope includes more than 350 people working across 31
countries. We are relentless trendsetters, employing the latest in
innovation and technology to better service the business. In a
world of disruption, we embrace transformation and work to find
best-in-class services and suppliers to help us stay ahead of the
curve. We are responsible for end to end supply chain service
across the full contract lifecycle for the following categories of
* Real Estate (including Workplace Services and Real Estate
Technology and Innovation)
* Technology & Talent Sourcing
* Travel, Meetings & Events (including Brand, Marketing and
Within SCS, Supplier Ecosystem Services (SES) delivers contract,
performance, commercial and relationship governance services for
the EY Technology (EYT) and Talent category to drive qualitative
value and brand value for EY. This role specifically serves EYT who
creates, manages, and operates all the technology used by EY
covering the entire process life cycle, from understanding the
needs of the organization's different Areas and service lines,
through defining appropriate strategy and architecture, to the
delivery of solutions and managed operational services.
EY Technology consisting of three business units.
* Enterprise Technology provides reliable, secure and resilient
technology services and solutions to support our 325,000 EY
* Client Technology seeks to drive growth opportunities and solve
complex business problems for our clients through building a robust
platform for business and powerful product engine that are vital to
innovation at scale.
* Information Security takes a proactive approach to protecting
SES Supplier Management for SAP and ServiceNow is a critical role
for EY Technology to ensure that the supplier contractual framework
has the appropriate controls and processes in place to reduce risk,
optimize vendor performance, and maximize contract value and
cultivate the strategic partnership enabling EY to differentiate
the market place, drive digital transformation at EY, increase
collaboration and productivity, and showcase supplier technologies.
Additionally, SAP and ServiceNow are key EY alliances. In this role
the successful candidate will support the 360 relationships
representing the buy from relationship perspective.
Supplier Ecosystem Services is an integral function of Supply Chain
Services focusing on the requirements from the Technology team and
managing circa $2B of spend annually.
In line with EY's Next Wave strategy, EY manages key technology
supplier services within the Supplier Ecosystem Services (SES). SES
scope includes vendor governance, contract, performance and
relationship management for high value technology and managed
services supplier contracts.
Working independently within an established framework, under
minimal guidance, the successful candidate will be accountable for
assigned technology strategic supplier (SAP and/or ServiceNow)
across all EYT business units to provide transparency across the
enterprise on vendor performance and contract compliance by
ensuring the appropriate controls and processes are in place to
reduce risk, improve vendor performance, optimize contract value,
and ensure partnership efficiency along with contributing in
building out the SES function within EYT.
The SES Supplier Management Lead will work across SES, EYT, and
assigned vendor to standardize key success metrics,
coordinate/facilitate executive vendor business review and service
review meetings, establish governance processes, manage disputes,
coordinate vendor engineering sessions, provide contract
understanding and guidance, track compliance of key deliverables,
manage the relationship, and other vendor management
The successful candidate will act as a vendor governance, contract,
performance and commercial management leader and interface with
executive, senior business and key technical stakeholders for the
delivery of third-party technology and managed services.
The candidate may lead a small team of Supplier Managers and
promote and contribute to the SES function through effective
relationship building, both with key internal clients in the wider
organization and external clients where required. The Supplier
Management Lead will collaborate with other SESI leads across its
domains; Professional Services, Managed Services and Software Asset
Management to establish consistent SES Supplier Management
practices across EYT.
The Supplier Management lead will report directly to the Strategic
Supplier Leader in SES.
Your key responsibilities
This position has global scope and manages multi-service supplier
* Initial assigned vendor(s) shall be SAP and/or ServiceNow and is
subject to change in accordance with EYT's supplier strategy
* Lead, track and report the contract, performance and commercial
management and governance across the supplier engagements and
validates that the provided services are meeting enterprise needs.
Sets strategic direction for continuous improvement initiatives and
supplier relationship management planning to maximize value and
prevent value leakage.
* Identify and facilitates all vendor governance risk in accordance
with the contractual agreements and SLAs, through the EY process,
and escalates as necessary in close collaboration with key internal
* Drive vendor services integration to support alignment with and
between other organizations/vendors.
* Conduct executive vendor business reviews and provides
transparency on customer satisfaction, vendor performance,
financial management, and contract compliance.
* Lead escalations and facilitates corrective action plans/service
improvement plans for performance, governance, or contractual
* Lead alignment and collaboration with key SES partner including
but not limited to Procurement Services, Legal, Software Asset
Management, Risk Management and Finance.
* Support and aligns with EY client and alliance relationship
owners to drive 360 relationship strategy and creates with vendor a
mutual agreed Annual Supplier Relationship Plan reflecting long and
short-term objectives, governance structure, investments and other
relevant vendor relationship aspects.
* Integrate into all overall sourcing and contract discussions,
including facilitating processes for new contract review, issue
review and chargeback. Defining underpinning contract service
requirements and service performance criteria.
Skills and attributes for success
The successful candidate has a proven track record of building
relationships maximizing value by turning challenges in to
solutions and risks into opportunities.
To qualify for the role you must have
* Extensive relevant experience
* Strong relationship skills
* Excellent skills in managing vendor performance and service
* Strong methodical, detailed, and quality approach
Ideally, you'll also be
Degree educated with:
* Minimum of 7 years' experience in a supplier / relationship
* Expert proficiency in English (written and verbal)
* Experience working and managing in a global virtual team
* Experience working within a partnership and/or a global service
* Alternatively, technology or business operations experience may
be considered in lieu of some, or potentially all, of the sourcing
experience for the right candidate.
* In depth experience negotiating for multiple Service delivery
models (Platform as a Service, Software as a Service,
Infrastructure as a Service, etc)
* Experience of stakeholder management at CTO or CIO level in their
current or previous role
What we look for
Customer focussed, value obsessed, technology driven, solution
What we offer
We offer a competitive compensation package where you'll be
rewarded based on your performance and recognized for the value you
bring to our business. In addition, our Total Rewards package
includes medical and dental coverage, pension and 401(k) plans, and
a wide range of paid time off options. Under our flexible vacation
policy, you'll decide how much vacation time you need based on your
own personal circumstances. You'll also be granted time off for
designated EY Paid Holidays, Winter/Summer breaks, Personal/Family
Care, and other leaves of absence when needed to support your
physical, financial, and emotional well-being.
* Continuous learning: You'll develop the mindset and skills to
navigate whatever comes next.
* Success as defined by you: We'll provide the tools and
flexibility, so you can make a meaningful impact, your way.
* Transformative leadership: We'll give you the insights, coaching
and confidence to be the leader the world needs.
* Diverse and inclusive culture: You'll be embraced for who you are
and empowered to use your voice to help others find theirs.
Please apply to this role only through the 'Apply' link (not
through the local office). Your application will then be routed to
the appropriate recruiting team.
The exceptional EY experience. It's yours to build.
EY - Building a better working world
EY exists to build a better working world, helping to create
long-term value for clients, people and society and build trust in
the capital markets.
Enabled by data and technology, diverse EY teams in over 150
countries provide trust through assurance and help clients grow,
transform and operate.
Working across assurance, consulting, law, strategy, tax and
transactions, EY teams ask better questions to find new answers for
the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing
equal employment opportunities to applicants and employees without
regard to race, color, religion, age, sex, sexual orientation,
gender identity/expression, national origin, protected veteran
status, disability status, or any other legally protected basis, in
accordance with applicable law.
Keywords: Ernst & Young LLP, Hoboken , Supplier Management Lead - Technology (SAP and ServiceNow), IT / Software / Systems , Hoboken, New Jersey
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