Supplier Management Lead - Technology (SAP and ServiceNow)

Company: Ernst & Young LLP
Location: Hoboken
Posted on: June 17, 2022

Job Description:

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself, and a better working world for all.

Would you like to work for a global leader in assurance, tax, transaction, and advisory services with over 300.000 people around the world? Would you like to be part of a global Supplier Management team that employs innovation and technology to disrupt the status quo and generate business value? Would you like to play a role in building a better working world every day? If so, you will want to read this.

About Procurement / Supply Chain Services (SCS)

Our global scope includes more than 350 people working across 31 countries. We are relentless trendsetters, employing the latest in innovation and technology to better service the business. In a world of disruption, we embrace transformation and work to find best-in-class services and suppliers to help us stay ahead of the curve. We are responsible for end to end supply chain service across the full contract lifecycle for the following categories of spend:

* Real Estate (including Workplace Services and Real Estate Technology and Innovation)
* Technology & Talent Sourcing
* Travel, Meetings & Events (including Brand, Marketing and Communications)

The opportunity

Within SCS, Supplier Ecosystem Services (SES) delivers contract, performance, commercial and relationship governance services for the EY Technology (EYT) and Talent category to drive qualitative value and brand value for EY. This role specifically serves EYT who creates, manages, and operates all the technology used by EY covering the entire process life cycle, from understanding the needs of the organization's different Areas and service lines, through defining appropriate strategy and architecture, to the delivery of solutions and managed operational services.

EY Technology consisting of three business units.

* Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 325,000 EY colleagues.
* Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale.
* Information Security takes a proactive approach to protecting EY's brand

SES Supplier Management for SAP and ServiceNow is a critical role for EY Technology to ensure that the supplier contractual framework has the appropriate controls and processes in place to reduce risk, optimize vendor performance, and maximize contract value and cultivate the strategic partnership enabling EY to differentiate the market place, drive digital transformation at EY, increase collaboration and productivity, and showcase supplier technologies. Additionally, SAP and ServiceNow are key EY alliances. In this role the successful candidate will support the 360 relationships representing the buy from relationship perspective.

Supplier Ecosystem Services is an integral function of Supply Chain Services focusing on the requirements from the Technology team and managing circa $2B of spend annually.

Position Description

In line with EY's Next Wave strategy, EY manages key technology supplier services within the Supplier Ecosystem Services (SES). SES scope includes vendor governance, contract, performance and relationship management for high value technology and managed services supplier contracts.

Working independently within an established framework, under minimal guidance, the successful candidate will be accountable for assigned technology strategic supplier (SAP and/or ServiceNow) across all EYT business units to provide transparency across the enterprise on vendor performance and contract compliance by ensuring the appropriate controls and processes are in place to reduce risk, improve vendor performance, optimize contract value, and ensure partnership efficiency along with contributing in building out the SES function within EYT.

The SES Supplier Management Lead will work across SES, EYT, and assigned vendor to standardize key success metrics, coordinate/facilitate executive vendor business review and service review meetings, establish governance processes, manage disputes, coordinate vendor engineering sessions, provide contract understanding and guidance, track compliance of key deliverables, manage the relationship, and other vendor management activities.

The successful candidate will act as a vendor governance, contract, performance and commercial management leader and interface with executive, senior business and key technical stakeholders for the delivery of third-party technology and managed services.

The candidate may lead a small team of Supplier Managers and promote and contribute to the SES function through effective relationship building, both with key internal clients in the wider organization and external clients where required. The Supplier Management Lead will collaborate with other SESI leads across its domains; Professional Services, Managed Services and Software Asset Management to establish consistent SES Supplier Management practices across EYT.

The Supplier Management lead will report directly to the Strategic Supplier Leader in SES.

Your key responsibilities

This position has global scope and manages multi-service supplier engagements.

* Initial assigned vendor(s) shall be SAP and/or ServiceNow and is subject to change in accordance with EYT's supplier strategy
* Lead, track and report the contract, performance and commercial management and governance across the supplier engagements and validates that the provided services are meeting enterprise needs. Sets strategic direction for continuous improvement initiatives and supplier relationship management planning to maximize value and prevent value leakage.
* Identify and facilitates all vendor governance risk in accordance with the contractual agreements and SLAs, through the EY process, and escalates as necessary in close collaboration with key internal SES partners.
* Drive vendor services integration to support alignment with and between other organizations/vendors.
* Conduct executive vendor business reviews and provides transparency on customer satisfaction, vendor performance, financial management, and contract compliance.
* Lead escalations and facilitates corrective action plans/service improvement plans for performance, governance, or contractual non-compliance issues.
* Lead alignment and collaboration with key SES partner including but not limited to Procurement Services, Legal, Software Asset Management, Risk Management and Finance.
* Support and aligns with EY client and alliance relationship owners to drive 360 relationship strategy and creates with vendor a mutual agreed Annual Supplier Relationship Plan reflecting long and short-term objectives, governance structure, investments and other relevant vendor relationship aspects.
* Integrate into all overall sourcing and contract discussions, including facilitating processes for new contract review, issue review and chargeback. Defining underpinning contract service requirements and service performance criteria.

Skills and attributes for success

The successful candidate has a proven track record of building relationships maximizing value by turning challenges in to solutions and risks into opportunities.

To qualify for the role you must have

* Extensive relevant experience
* Strong relationship skills
* Excellent skills in managing vendor performance and service levels
* Strong methodical, detailed, and quality approach

Ideally, you'll also be

Degree educated with:

* Minimum of 7 years' experience in a supplier / relationship leadership role
* Expert proficiency in English (written and verbal)
* Experience working and managing in a global virtual team construct
* Experience working within a partnership and/or a global service delivery organization
* Alternatively, technology or business operations experience may be considered in lieu of some, or potentially all, of the sourcing experience for the right candidate.
* In depth experience negotiating for multiple Service delivery models (Platform as a Service, Software as a Service, Infrastructure as a Service, etc)
* Experience of stakeholder management at CTO or CIO level in their current or previous role

What we look for

Customer focussed, value obsessed, technology driven, solution thinker.

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

* Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
* Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
* Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
* Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It's yours to build.

EY - Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

Keywords: Ernst & Young LLP, Hoboken , Supplier Management Lead - Technology (SAP and ServiceNow), IT / Software / Systems , Hoboken, New Jersey