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Client Technology Customer Success TZone TO - Hoboken

Company: Local Staffing
Location: Hoboken
Posted on: November 12, 2021

Job Description:

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, youll work with technologists and business specialists, blending EYs deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, youll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity How can an obsession with success drive revenue in multiplying ways? How can our business be transformed through data and technology? How can we partner with our alliances to strengthen our technology ecosystem and expand EYs offerings? The CT Customer Success Transformation Zone Tech Officer role is intended to do just that. Your role is strategically positioned to work alongside our technology business partners and alliances to help transform our business in new and exciting ways. You will bring a Customer Success mindset across various business functions, Service Lines, Regions, and Accounts to relentlessly deliver optimized value to our customers. As an extended member of our Transformation Zone team, you will represent the voice of our customers and our business from a Client Technology lens. You will build and maintain healthy stakeholder relationships, putting our EY Core Values first and always. Your key responsibilities Lead the definition and implementation of the Technology Officer (TO) strategy in alignment with Service Delivery Transformation Participate in the review of the priorities for Transformation Zone as they align to the CT Vision and Mission. Participate in solutioning, refining and supporting global consistency across different portfolios and geographies. Including, but not limited to the following FY22 strategic initiatives Universal Asset Pipeline (UAP) Service Delivery Management Transformation (SDMT) Strategic Innovation Group (SIG) Effectively lead operational and financial activities enabling alignment across all technology domains to enable innovative, responsive and productive teaming. Enforces governance and compliance to maintain regulatory compliance and enterprise standards. Drives innovation, constantly improving and adopting more modern teaming, analysis and value delivery methods, ensuring their value is obvious and appreciated. Create self-sustainable funding and monetization models where required; linking them to formalized business metrics (APR or annual revenue). Models high levels of customer engagement and satisfaction with a focus on customer loyalty and building the EY Customer Success brand. Coach and mentor the team, driving the Customer Success mindset so that there is consistency in the customers experience. Identifies and manages service improvement initiatives such as those aligned to strengthening cohesive efforts between the business and technology teams globally into one unified operating model of service support to meet or exceed service targets in operational readiness and service management. Proactively maintains an understanding of the compliance and governance processes as well as the financial controls guiding technology and the businesse to appropriately position best practices, as well as support the effective and efficient changes to the business services to provide value and maintain operational readiness such as those supporting Its overall location strategy. Skills and attributes for success 10 years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. Consultative questioning, influence management and critical thinking skills to understand current directives and recommend viable solutions that are both effective and supporting the value to the business. Skilled in influencing key executives and stakeholders, challenging the status quo and being the voice of the customer. Must be comfortable working in an environment where ideas are challenged. Deep understanding of value drivers in recurring revenue business models. Proven track record servicing strategic accounts, ability to prioritize work and strong time management skills. Lead with empathy, building authentic, genuine and long-term relationships with the team and key account executives and partners. Easily able to flex style, shift conversation and delivery between business executives and technology decision makers, command a room and inspire others. Embody our culture and values. What we look for Those who lead with empathy, are curious self-starters and have a passion for technology and the ambition to use it to power the human enterprise. What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Heres a snapshot of what we offer: Continuous learning: Youll develop the mindset and skills to navigate whatever comes next. Success as defined by you: Well provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: Well give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the Apply link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. Its yours to build. EY - Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

Keywords: Local Staffing, Hoboken , Client Technology Customer Success TZone TO - Hoboken, IT / Software / Systems , Hoboken, New Jersey

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