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Customer Service Manager / Foods

Company: Food Distributor
Location: Hoboken
Posted on: May 7, 2018

Job Description:

Job DescriptionJOB LOCATION: JERSEY CITY, NJIf you enjoy sampling foods, you'll be doing that here! We are a 63-year-young, family-owned food distributor in Hudson County seeking a candidate who possesses exceptional leadership, teamwork and communication skills. The candidate will primarily oversee order taking, data entry and all other aspects of the customer service process. Will interact with other departments including: sales, purchasing, IT, warehouse and accounting. Background in CS office management preferred.Being a true foodie would also be highly beneficial! Specifically the Customer Service Manager will be responsible for:· Managing all aspects of customer service including phone, data entry, and email.· Handling occasional escalated customer service issues in a professional and diplomatic manner.· Ensuring customer satisfaction is developed and maintained.· Assisting customer service reps, outside sales reps and their customers with daily phone orders, menu planning and substitutions.· Implementing incentive programs for CS personnel to drive sales.· Creating job descriptions and departmental SOPs.· Contributing to the continuous improvements and development of company website.· Interviewing, training and performance reviews of all CS personnel.Qualities and Qualifications:· A talented professional with 2 - 5+ years of management experience preferably in an office setting with a customer service/food-related supervisory background.· A self-starter with a strong sense of taking the initiative.· Ability to work cross-functionally with other department members.· Ability to work under pressure, juggle multiple issues and handle the unexpected.· Solid analytical and problem-solving skills.· Exceptional listening, oral and written skills.· Strong commitment to quality.· Excellent computer knowledge and math skills· Taste-testing required, so must be open-minded to all types of food!*Bachelor's Degree preferred.Compensation:We offer an excellent salary commensurate with experience plus a benefits package including:· Health insurance· Dental· 401K· Life insurance· Vacation, sick and holiday pay· Product purchase discounts*Must pass all background checks. Free parking in private lot. Easy access to public transportation!

Keywords: Food Distributor, Hoboken, Customer Service Manager / Foods, Hospitality & Tourism, Hoboken, New Jersey

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