Supervisor, Residential

Company: The Arc Of Union County
Location: Springfield
Posted on: April 2, 2026

Job Description:

The Arc of Union County Inc. is a leading provider of Person Centered services to individuals with intellectual and developmental disabilities through various services and programming. Reporting to the Assistant Director, Residential or designate, the Supervisor, Residential is responsible to assure the delivery of quality person centered services to all assigned service recipients in accordance with the Agency’s goals of “Person Centered Planning” and within the guidelines of all Agency and DDD policies and procedures. Provide a safe, secure, and dependable support and assistance in areas that are necessary for service recipients to achieve full social inclusion, independence, personal and economic well-being as approved by the Individual Service Plan (ISP). Facilitate and ensure full social inclusion, independence, and personal and economic well-being of service recipients. The incumbent ensures that service recipients are progressing towards his/her personally defined outcomes as indicated in the Individual Service Plan (ISP). This position requires thorough knowledge of Fee for Service model system. The incumbent is a member of a support team that assesses individual support needs and determining relative need for services. The Supervisor, Residential is On-Call for the assigned programs. Is responsible for building a staffing team, staff supervision including Assistant Supervisor, Residential Support Professional Sub, Residential Support Professional, provide development of staff competencies. Residential assigned to their program(s), the evaluation of staff and the recommendation and execution of personnel actions when necessary. Foster and maintain positive employee/management relations; develop an atmosphere of cooperation and teamwork. The Supervisor, Residential will assure Residential Support staff development as well as assuring staff compliance with agency, DDD, Licensing, CARF, and other applicable regulations, policies and procedures. The Supervisor, Residential will maintain the residence in acceptable practice and appropriate condition at all times for full licensing certification by the state Office of Licensing, City Fire Safety Certification and full accreditation by CARF. This position is responsible for all aspects of the program including the assurance of facility repair and grounds maintenance. This position will assure cooperation with any investigations regarding service delivery to service recipients. The incumbent considers the unique characteristics and needs of the individual as expressed by the individual and others who know the person, such as family, friends, service providers, etc. The service recipient is included in problem-solving and decision-making, and ensuring that services are provided in a non-intrusive manner. Maintain a positive, healthy and stimulating environment for service recipients and assure adequate supervision at all times. This position requires completion of DDD System Mandatory Training Bundle within 90 days of hire, DDD and Agency Orientations, other designated trainings and a minimum of 12 Hours of Professional Development completed annually. This is an exempt position reporting to the Assistant Director, Residential. This position requires that information related to service recipient, employee, program operations, agency is handled, channeled, managed and delivered professionally to the appropriate and right personnel or party consistent with agency and department policy. Any misuse, mismanagement, etc. of information obtained, accessed, discussed, or provided to position may result in removal from managerial role or position capacity. Skills : This position requires Proficiency in Windows software, Ability to use a data entry software such as Therap, Ability to complete Shift and Individual Served ISP Data entry in web based electronic platform.This position requires excellent interpersonal and conceptual skills. Proficiency in all areas of service listed above. Strong management, leadership, planning and communication skills required. Demonstrate ability to manage information effectively. Ability to motivate staff, take responsibility for supervisory actions and establish quality controls. Knowledge of Fee for Service model system required. Must be able to read, write and speak English. Basic computer and math skills required. Qualifications: Three years combined Direct Support Professional and Assistant Supervisor role experience working with people with Individuals with Developmental Disabilities, at front line management; and knowledge in the design and supervision of a program serving individuals with I/DD, and development of staff. Demonstration of a thorough understanding of knowledge, abilities and skills outlined above. Flexibility, and Demonstrated ability to thrive and perform in an ever-changing, fast paced and demanding environment. Bachelor degree required, Bachelor in related field preferred. Must be 18 years of age or older. Must have a valid New Jersey driver’s license with abstract (not exceeding 5 points), and ability to meet agency insurability requirements. Complete State/Federal Criminal Background checks and Central Registry checks. ADA Expectations This position requires an employee to perform duties in an indoor and or outside setting where exposure to weather elements, dirt, and dust, unpleasant smells, and/or loud noises are possible including occasional temperature fluctuations depending on the climate/season/weather. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands : The physical demands for this position must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee may be regularly required to maintain a stationary position (standing and sitting), move/traverse, kneel, bend, reach with hands and arms for extended periods of time, twist, carry, lift up to 35 pounds, squat and drive a 6-person passenger van, may require operating manual devices such as hydraulic lifts, wheelchair lifts, vehicle doors, etc. for the purpose of transporting service recipients. Agility with wrist and finger dexterity to access, key and sort electronic information or file documents, ability to view computer and/or electronic device for extended period and other physical duties as directed by your supervisor and/or Director. Ability to apply Agency Training Crisis Management Verbal and Physical Techniques during a crisis consistent with criteria as trained and in accordance with agency policies and procedure. The essential Cognitive Functions of this position may include ability to analyze, compute, hear and repeat information, take notes, read documents, generate written information, independently problem solve, tolerate interruptions, maintain positive public relations, organize, verbally communicate and converse with a diverse group of people among others. The Arc of Union County will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to The Arc of Union County. The Arc of Union County is an Equal Opportunity Employer . All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against due to a disability. Work Environment – The agency offers safety trainings such as Universal Precautions/Infectious diseases, COVID-19 Education and Safety Practices among others to promote a safe environment for all employees and service recipients including visitors. Personal Protective Equipments and necessary supplies such as disinfectants are supplied to all employees free or charge. Each employee is responsible to complete offered trainings and implement the health and safety protocols and mitigation practices consistently. The agency may assign employees to any duties and to any work site it deems necessary in its sole discretion. This is an administrative position. You are required to communicate abrupt absence directly to your supervisor/operations management and verbally handover (not necessary physically) programs to your supervisor for the smooth operation of programs and the safety and wellbeing of the service recipients. This position requires four (4) weeks’ notice prior to leaving on resignation.

Keywords: The Arc Of Union County, Hoboken , Supervisor, Residential, Healthcare , Springfield, New Jersey