Pharmacy Lead Technician
Company: CVS Health
Location: North Arlington
Posted on: April 24, 2024
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Job Description:
Bring your heart to CVS Health. Every one of us at CVS Health
shares a single, clear purpose: Bringing our heart to every moment
of your health. This purpose guides our commitment to deliver
enhanced human-centric health care for a rapidly changing world.
Anchored in our brand - with heart at its center - our purpose
sends a personal message that how we deliver our services is just
as important as what we deliver. Our Heart At Work Behaviors---
support this purpose. We want everyone who works at CVS Health to
feel empowered by the role they play in transforming our culture
and accelerating our ability to innovate and deliver solutions to
make health care more personal, convenient and affordable.
Position SummaryHealth is everything. At CVS Health we are
committed to increasing access, lowering costs and improving
quality of care. Millions of times a day, we're helping people on
their path to better health- from advising on prescriptions to
helping manage chronic and specialty conditions. Because we're
present in so many moments, big and small, we have an active,
supportive role in shaping the future of health care. Lead Pharmacy
Technicians are at the forefront of our purpose as they deliver
compassionate care to our millions of patients every day.Lead
Technicians build upon the skills and responsibilities of the
Pharmacy Technician and are focused on being a role model, mentor
and guide to the pharmacy team while supporting the Pharmacists.
This position provides an opportunity, in a leading retail pharmacy
setting, to excel in a complex, high impact patient focused role
and to positively impact the lives of others. The ideal candidate
must be able to triage pharmacy tasks, balance efficiency with
accuracy, work both independently and as a team in a fast- paced
environment, and achieve excellence in customer service through
compassion and genuine care for all patients while ensuring all
medication needs and regulatory compliance standards are met.
Pharmacy Technicians must demonstrate ethical conduct and maintain
patient confidentiality at all times.ESSENTIAL FUNCTIONS:
Promotes a path to better health by engaging customers to learn
about their health and medications; educates customers about CVS
services and products appropriately positioning CVS as a partner in
customers' path to better health.
Focuses on the customer, keeping the customer top of mind at all
times, prioritizing customer needs, displaying genuine care and
empathy in all interactions, and ensuring complete customer
satisfaction.
Understands and follows applicable Federal and State laws (e.g.,
HIPAA), regulations (e.g., OSHA), professional standards, and
ethical principles; complies with CVS policies and procedures to
ensure patient safety and protect patient privacy and security.
Effectively follows workflow procedures with an in-depth
understanding of each workstation (i.e., Pick- Up, Drop-Off,
Drive-Thru, Production) for day-to-day coordination and processing
of patient medication orders; manages own responsibilities while
shifting to help the team where needed.
Delivers results while balancing quality and efficiency in all
tasks, maintains accuracy while consistently meeting workflow and
inventory management goals.
Demonstrates compassion and care by proactively identifying and
resolving potential problems to ensure customers have their
medications when needed; collaborates with immediate and extended
pharmacy teams, medical staff, insurance companies, and customers
alike to resolve issues, ensure accuracy, and deliver timely
resolution of any medication or insurance related concerns.
Actively seeks opportunities to expand clinical, technical and
insurance knowledge, leveraging available tools and training
resources, to develop the basic drug understanding and technical
expertise needed to accurately and more effectively assist
customers.
Contributes to high-performing teams by looking for opportunities
to contribute to individual and broader team goals, remains
flexible for both schedule and business needs while easily adapting
to changes at work to enables supportive, collaborative, and
challenging work environment.
Assists Pharmacist with managing day-to-day activities and
administration which may include daily and weekly reports as well
as pharmacy scheduling.
Coordinates/implements the training and development of support
staff with field training team.Willingly coaches, trains and
mentors new colleagues to develop the team and share best
practices. Provides support staff performance feedback to the
Pharmacy Manager to contribute to their growthand development.
Leads with heart by setting an example of outstanding performance
for his or her team. Remains flexible, provides coaching, is
supportive and respectful while always striving to get better.
Proactively takes on additional tasks and responsibilities,
demonstrating a strong work ethic.Identifies opportunities and
shares insight on how to improve patient care and customer
service.
Provides training, acts as back up and provides mentoring and
coaching to the Inventory Specialist.-Please note in select markets
the collective bargaining agreement rules regarding the Pharmacy
Technician would apply.DISCLAIMER:The above information on this
description has been designed to indicate the general nature and
level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications
required of employees assigned to this job.Based on the role and
location, this position may require you to be fully vaccinated
against COVID-19 (including any booster shots if required), where
allowable under the law, unless you are approved for a reasonable
accommodation based on disability, medical condition, pregnancy, or
religious belief that prevents them from being vaccinated. Proof of
vaccination will be required on your first day of employment or
within the first few months in the position, depending on the role
and location. If you are considered for a role, more information
will be provided during the hiring process.
Required Qualifications
PTCB National Certification
Must be at least 18 years of age
Licensure requirements vary by state
Attention and Focuso The ability to concentrate on a task over a
period of time without being distracted
Customer Service Orientationo Actively look for ways to help
people, and do so in a friendly mannero Notice and understand
customers' reactions, and respond appropriately
Communication Skillso Use and understand verbal and written
communication to interact with customers and colleagueso Actively
listening by giving full attention to what others are saying,
taking time to understand the points being made, asking questions
as appropriate, and not interrupting at inappropriate times
Mathematical Reasoningo The ability to use math to solve a problem,
such as calculating day's supply of a prescription
Problem Resolutiono Is able to judge when something is wrong or is
likely to go wrong; recognizing there is a problemo Choosing the
best course of action when faced with a complex situation with
several available optionsPHYSICAL DEMANDS:
Remaining upright on the feet, particularly for sustained periods
of time
Moving about on foot to accomplish tasks, particularly for moving
from one work area to another
Picking, pinching, typing or otherwise working primarily with
fingers rather than whole hand or arm
Extending hand(s) and arm(s) in any direction
Bending body downward and forward by bending spine at the waist
Stooping to a considerable degree and requiring full use of the
lower extremities and back muscles
Expressing or exchanging ideas by means of spoken word; those
activities where detailed or important spoken instructions must be
conveyed accurately
Perceiving the nature of sounds at normal speaking levels with or
without correction, and having the ability to receive detailed
information through oral communication
Visual Acuity:o The worker is required to have close visual acuity
to perform activities such as: transcribing, viewing a computer
terminal, reading, visual inspection involving small parts
Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force
occasionally and/or up to 10 lbs of force frequently, and/or a
negligible amount of force constantly to move objects
Preferred Qualifications
Work 30 hours or greater per week
Greater than 1 year experience as a CVS Pharmacy Technician
Experience in Inventory Specialist role
Education
High School diploma or equivalent preferred but not required.
Pay Range
The typical pay range for this role is:
$17.00 - $27.00
This pay range represents the base hourly rate or base annual
full-time salary for all positions in the job grade within which
this position falls. The actual base salary offer will depend on a
variety of factors including experience, education, geography and
other relevant factors. In addition to your compensation, enjoy the
rewards of an organization that puts our heart into caring for our
colleagues and our communities. The Company offers a full range of
medical, dental, and vision benefits. Eligible employees may enroll
in the Company's 401(k) retirement savings plan, and an Employee
Stock Purchase Plan is also available for eligible employees. The
Company provides a fully-paid term life insurance plan to eligible
employees, and short-term and long term disability benefits. CVS
Health also offers numerous well-being programs, education
assistance, free development courses, a CVS store discount, and
discount programs with participating partners. As for time off,
Company employees enjoy Paid Time Off ("PTO") or vacation pay, as
well as paid holidays throughout the calendar year. Number of paid
holidays, sick time and other time off are provided consistent with
relevant state law and Company policies. For more detailed
information on available benefits, please visit
jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated
against COVID-19 (including any booster shots if required), where
allowable under the law, unless they are approved for a reasonable
accommodation based on disability, medical condition, religious
belief, or other legally recognized reasons that prevents them from
being vaccinated.
You are required to have received at least one COVID-19 shot prior
to your first day of employment and to provide proof of your
vaccination status or apply for a reasonable accommodation within
the first 10 days of your employment. Please note that in some
states and roles, you may be required to provide proof of full
vaccination or an approved reasonable accommodation before you can
begin to actively work.
CVS Health is committed to recruiting, hiring, developing,
advancing, and retaining individuals with disabilities. As such, we
strive to provide equal access to the benefits and privileges of
employment, including the provision of a reasonable accommodation
to perform essential job functions. CVS Health can provide a
request for a reasonable accommodation, including a qualified
interpreter, written information in other formats, translation or
other services through ColleagueRelations@CVSHealth.com If you have
a speech or hearing disability, please call 7-1-1 to utilize
Telecommunications Relay Services (TRS). We will make every effort
to respond to your request within 48 business hours and do
everything we can to work towards a solution.
Keywords: CVS Health, Hoboken , Pharmacy Lead Technician, Healthcare , North Arlington, New Jersey
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