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DIRECTOR OF OPERATIONS

Company: Envision Physician Services
Location: Parsippany
Posted on: September 22, 2019

Job Description:

Job Details Company Overview Overview Envision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women's and children's health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia. If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career. Position Summary: The Director of Operations is responsible for the delivery of services and overall management of profit & loss to assigned contracts for multiple service lines. This entails serving as account manager to specific hospital/system customers and managing various business functions in the Divisional Office. Responsibilities - Accountable for the profitability of assigned hospital/system contracts, including client retention and price negotiations. Understands and analyzes financial metrics, drills down to identify and address critical issues, thinks through alternatives including cost, risk and benefits and develops and recommends solutions that support long term profit and growth. - Anticipates issues, looks at existing practices and seeks out new practices to improve efficiency and profitability. Engages operations staff, Site Medical Directors and Client to achieve desired results. - Interfaces with Site Medical Directors of assigned hospitals/systems and stays abreast of local staffing and management needs. Provides guidance to SMDs in communicating expectations to clinicians; works together to resolve issues between operations and management and provides the highest degree of quality service and management as it relates to assigned clients and clinicians. May interact with clinicians and staff to resolve issues affecting billing, benefits, payroll or legal issues. - Builds and maintains relationship with client hospital personnel. Prepares for client meetings; fully understands contractual requirements, current issues and client expectations. Actively engages client management and communicates value added services; demonstrates a strong command of the business. Coordinates and resolve issues and conflicts quickly and efficiently, balancing client and division needs. Travels extensively to client sites at a minimum of 50% of time. - Analyzes critical information, including customer satisfaction, the renegotiating of contracts and the upgrading of services. Takes preventative measures, tackles problems head on, and addresses barriers to success and sources of performance issues. Articulates situational needs, provides background information, summarizes the facts, provides assessments and recommendations to division management to gain commitment and drive change process. - Delivers clear, well organized communications that build confidence and inspire support. Handles difficult issues with poise, avoids creating adversarial situations, and promotes frank discussions on tough issues in a thoughtful and engaging manner. Cultivates relationships across the division and at assigned sites. - Understands the organization and is able to navigate through it to achieve desired results. Communicates and collaborates effectively with Division Operations Directors and staff as it relates to assigned client needs for staffing, credentialing, enrollment and scheduling requirements to ensure contractual requirements are met. Works closely with management to identify issues, brainstorm options, seek new opportunities to reduce cost and optimize resources. - Actively participates in the development of new business; analyzes contract requirements, pricing and provides feedback on the feasibility of satisfying assigned contracts while maintaining profitability. - Interacts with the Division Financial Manager who has responsibility for conducting financial analysis as it relates to assigned clients. Provides input and may assist with preparation on annual operation budget, goals, and objectives. - Works with Clinical Services, Practice Improvement and Division Management to create and drive strategies and workflow processes. - Perform other duties as assigned by client administration management. Qualifications Education and Experience: - Bachelor's Degree required; MBA or graduate degree preferred. - 5-8 years of hospital or healthcare industry experience is essential, including P & L management, negotiation and management of complex contracts strongly preferred. - Previous clinical and/or consulting or management experience, preferably in the area of healthcare operations, contract services and/or customer service is desirable. Knowledge and Skills: - In-depth understanding of the healthcare industry and its evolving trends. - Strong customer service orientation, results oriented; acts as a change agent; resolves problems in a timely manner; able to manage multiple complex contracts in a fast paced environment. - Excellent communication, collaboration, leadership and management skills. Able to travel at a minimum 25% of time. If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package. Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit ********************* Envision Physician Services is an Equal Opportunity Employer. #LI-TY1 Recommended skills Management Communication Scheduling Balancing (Ledger/Billing) Administration Operations

Keywords: Envision Physician Services, Hoboken , DIRECTOR OF OPERATIONS, Executive , Parsippany, New Jersey

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