General Manager - Full-Time - Events by RHC NYC

Company: Oak View Group
Location: New York
Posted on: May 21, 2025

Job Description:

OverviewThe General Manager is responsible for managing the daily operations of the New York and Hamptons business.The GM oversees all facets of the business: sales, planning & production, service, execution, finance and HR. The position is supported by Corporate finance and HR teams.This role pays an annual salary of $130,000-$140,000 and is bonus eligible.Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until August 15, 2025.Responsibilities

• Full operational responsibility for Events by RHC and Peak events operations.
• Lead sales, marketing, service, culinary and logistics departments successfully.
• Accountable for the achievement of financial targets for top line revenue and OCF in line with department budgets.
• Perform all financial forecasting and modeling on a weekly and monthly basis.
• Foster and always maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction.
• Take the lead in all Marketing and PR campaigns to drive visibility, exposure and produce sales.
• Anticipate client's needs, respond promptly, and acknowledge all guests.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Maintain a healthy, happy, and productive work environment to foster loyalty and dedication.
• Keep Managing Director promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.
• Proficient in Payroll Management.
• Adept at revenue forecasting and data analysis.
• Work with management team to increase guest counts and develop a loyal guest base.
• Complete job responsibilities and performance objectives in a timely and effective manner.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Maintain low staff turnover rate and high morale.
• Participate in the recruiting and hiring of high-quality employees, including managers.Qualifications
  • MA or MS; BA or BS with business-related major.
  • Minimum 5 years management experience in food-related or concessions industry.
  • Concessions Manager Certificate from the National Association of Concessionaires.
  • Nationally recognized, advanced food service sanitation training course certification.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
  • Ability to make sound business/operations decisions quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
  • Ability to work independently with little direction.
  • Experience working in a Union environment required.
  • Experience in a fast paced ball park or stadium preferred.
  • Accounting minor or credits preferred.Vaccination StatementWe are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
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Keywords: Oak View Group, Hoboken , General Manager - Full-Time - Events by RHC NYC, Executive , New York, New Jersey