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General Manager, Workplace Experience

Company: Beacon Hill Staffing Group, LLC
Location: Hoboken
Posted on: April 2, 2024

Job Description:

Our client is seeking to hire at TTP Assistant General Manager, Workplace Experience candidate for their growing office. You will be responsible for overseeing and enhancing the workplace experience for employees, clients, and guests. In this role, you will lead the reception and experience coordinator staff, ensuring exceptional customer service and a welcoming atmosphere. Your primary focus will be to create and maintain a professional, comfortable, and efficient work environment for all stakeholders, collaborating closely with various facilities colleagues, food service, mailroom, and janitorial staff. Your leadership and organizational skills will play a crucial role in fostering a positive and productive workplace experience at a leading global hedge fund. Must feel comfortable working between 8am - 6pm daily and in office Monday - Friday.Responsibilities:

  • Provide clear direction, set expectations, and lead by example to create a positive work environment for the team.
  • Establish open and effective channels of communication within the team and with other departments. Communication.
  • Ensure team members receive appropriate training and development opportunities to enhance their skills and performance.
  • Foster a strong customer service culture, ensuring the team delivers exceptional experiences to clients, guests, and colleagues.
  • Regularly evaluate and provide feedback on team performance, identifying areas for improvement and implementing necessary changes.
  • Manage staff schedules, workloads, and assignments to ensure efficient and smooth operations.
  • Address any issues or conflicts that arise within the team or with clients, finding effective solutions in a timely manner. Escalating to your manager when necessary.
  • Be prepared to adapt to changing business needs, proactively identifying and implementing process improvements as necessary.
  • Encourage teamwork and collaboration, promoting a supportive and inclusive environment for all team members.
  • Ensure the reception team adheres to company policies, procedures, and any relevant regulations.
  • Manage catering services across multiple floors, ensuring quality, presentation, and client satisfaction. This includes coordinating tailored catering solutions with internal teams, external vendors, and clients, while monitoring budgets, ensuring timely delivery, and adhering to health and safety standards.
  • Manage and oversee conference rooms; ensuring that spaces are efficiently utilized, well-maintained, and equipped to meet the needs of various meetings and events. This includes coordinating room bookings, setting up audiovisual equipment, managing room configurations, and ensuring seamless transitions between meetings. Additionally, you will be responsible for maintaining cleanliness, addressing any technical issues, and continuously optimizing the conference room experience for all users.
  • Responsible for regularly reviewing and updating administrative operating guidelines to align with the evolving needs of the business. This involves identifying areas for improvement, implementing effective strategies, and ensuring that all administrative processes are streamlined and adhering to the highest standards.
  • Serve as liaison between Facilities Operations Staff and Front Office Admins
  • Responsible for day-to-day food services presentation and onsite function; partnering with food service provider(s) on the planning, execution, and quality control of food offerings within the organization. This involves ensuring that food items are attractively presented, prepared in compliance with health and safety standards, and served in a timely manner. Your role will also include coordinating with food service staff, monitoring inventory levels, and addressing any issues that may arise during the daily food service operations.Requirements:
    • BA degree preferred but not required
    • 5 + years of corporate experience in a similar role
    • Must have experience managing administrative/reception staf
    • Hospitality experience is a plus (managing staff, handling customer experience, customer service experience)
    • Ability to be on your feet moving around the office
    • Strong written/verbal communication skills and ability to multi-taskCompensation
      • 90-110K + Benefits + Onsite company perksBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you.Beacon Hill. Employing the Future (TM)

Keywords: Beacon Hill Staffing Group, LLC, Hoboken , General Manager, Workplace Experience, Executive , Hoboken, New Jersey

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