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Manager 2, Regional Operations Support

Company: Sodexo -Group
Location: Hoboken
Posted on: November 21, 2022

Job Description:

Unit Description
Work for a company that cares for its people and offers opportunities for personal growth!
Sodexo is seeking an experienced -Manager 2, -Regional Operations Support to support hospital accounts in Hoboken, New Jersey.
This position is full time but non-permanent and can last for up to or longer than 18 months. -
This position will support both retail and patient services operations in various hospital locations. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.
Sodexo COVID Vaccine Mandate Details:
Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.
Learn more about -Sodexo's Benefits -
Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.
Position Summary
The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an -on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client -executive. - In this role, the ROSI has direct accountability for executing Sodexo systems, programs, -resources, tools, and talent management that drives operational excellence and our service -commitments that are: - Predictable, Reliable, and Repeatable
Primary Responsibilities:
Client / Customer Service - 20%


  • Navigates the client organization through effective communication while influencing and persuading at multiple levels. - Seeks to collaborate for win-win outcomes. -
  • Provide effective communication for clients and customers to ensure excellent customer service.
  • Effectively partners with client and Sodexo employees to drive successful outcomes.
  • Complies with all client policies and procedures.

    Operational Excellence - 40%

    • Owns, drives, and measures operational excellence outcomes of Sodexo and client.
    • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
    • Creates a continuous quality improvement culture that drives operational efficiencies.
    • Drives change and creates a culture where change is embraced and operationalized. -
    • Utilizes all operational processes to drive continuous improvement and celebrate successes.

      -Analysis & Decision Making - 20%

      • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes. -
      • Accountable for effective utilization of labor resources.
      • Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. -
      • Effective risk management by ensuring consistent regulatory and legal compliance. -
      • Compliance with supply chain management requirements.
      • Understands and effectively manages unit finances in the Sodexo budgets. - - -
      • Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
      • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
      • Effectively delegates operational responsibilities to appropriate individuals / positions. -
      • Follows best practices in decision making to determine best solutions for the business. -

        Safety - 10%

        • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
        • Behaviors include: - Working as a team for safety - -
        • Communicating Effectively for Safety - -
        • Managing Safety Risks - -
        • Optimizing Human and Environmental Factors - -
        • Recognizing, respond and reporting incidents -
        • Adherence to all operational safety practices and protocols
        • Drives a safety culture throughout the team

          Talent - 10%

          • Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
          • Creates a culture of continuous learning and development for self and those within the unit assigned.

            Qualifications & Requirements
            Basic Education Requirement - -Bachelor's Degree in a relevant field or equivalent experience
            Basic Management Experience - -3 years
            Basic Functional Experience - -3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition
            Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo -Group, Hoboken , Manager 2, Regional Operations Support, Executive , Hoboken, New Jersey

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