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Vendor Management Lead

Company: EY (Ernst & Young)
Location: Hoboken
Posted on: September 21, 2022

Job Description:

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our team and you will help support the important business enablement functions that keep our organization running strong. As a Supply Chain Services professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability.

The opportunity

In line with Next Wave, EY manages key 3rd party IT services within the Supply Chain Services organization (SCS). SCS scope relevant to this role includes supplier governance, contract and relationship management for high value technology and managed services delivered by Strategic IT Vendors. The key objective of this role within SCS is to maximize value and prevent value leakage from vendor relationships and contracts. Value leakage refers to all circumstances where EY is failing to extract the maximum strategic or commercial value from a third-party relationship or contract.

This position has global scope and is accountable and responsible for assigned managed services agreements and vendor relationships.

Your key responsibilities

Working independently within an established framework, under minimal guidance, the successful candidate will be accountable for assigned IT strategic managed services contract(s) to provide transparency on vendor performance and contract compliance by ensuring the appropriate controls and processes are in place to reduce risk, improve vendor performance, optimize contract value, and ensure partnership efficiency along with contributing to building out the supplier management capability within SCS.

The Vendor Management Lead will work across SCS, EY Technology, and assigned managed services contract(s) to standardize key success metrics, coordinate/facilitate executive vendor business review and service review meetings, establish governance processes, manage disputes, coordinate vendor engineering sessions, provide contract understanding and guidance, track compliance of key deliverables, manage the relationship, and other vendor management activities.

The successful candidate will act as a vendor governance and contract management subject matter resource and interface with business and technical stakeholders for the delivery of third-party technology and managed services.


Work with key EY stakeholders to develop a supplier strategy. -Collaborate across SCS to develop best practice processes and collateral.Review and communicate industry and market trends and best practice.


May lead a small team of Vendor Managers. -Collaborate with other Vendor Management Leads to establish best and consistent vendor management practices across SCS.Pre-contract Execution Support -Develop, maintain and provide the business case frameworkLeverage current contracts and market data to use as a benchmark (pricing, SLAs, etc.) against which supplier proposals can be compared and baseline contracts developedSupport the RFI/RFP/contracting process with focus on performance standards and governance.

Contract Management

Develop the contract management plan and configure Sirion with all information and workflows required to manage the contractTrack supplier compliance to the contract, including contracted deliverables and obligations -Develop a risk and mitigation approach for the contract and identify, track and report contract risks and issues and escalations.Resolve contract issuesProvide ongoing contract guidance and interpretationIdentify and implement cost avoidance/reduction opportunitiesEstablish and run the change order process and governance, including analyzing requested contract changes, establishing EY positions on change orders, supporting the negotiation and agreement of change orders, and integrating change orders into the overall contract management and Sirion.

Performance Management

Establish governance (reporting and meeting cadence) for service performance obligations and SLAsDefine performance obligations and SLAs based on scope changes (through change orders)Validate supplier provided performance and SLA/KPI reports and identify points of difference between those reports and EY generated view.Report on Supplier achievement of performance obligations and SLAs/KPIs and provide analysis and insightsManage Supplier through delivery of root cause analysis (RCA), remediation planning and resolution of significant SLA performance failuresRecommend SLA/KPI methodology updates and improvementsIdentify, confirm, track and ensure application of service credits and earn-backsBuild, maintain and report scorecards and metrics (e.g. spend, performance, customer satisfaction, compliance, etc.)Develop and distribute performance dashboards that include key scorecards and metrics -Manage performance benchmarking relative to market, identify performance gaps and process improvement opportunities, propose recommendations and implement performance improvements

Financial Management

Report the business case performance and benefits realizationEstablish contractual financial obligations and calculations in SirionSupport verification of invoice accuracyIdentify cost avoidance/reduction/optimization opportunities and propose recommendationsPerform financial benchmarking relative to marketTrack and manage Supplier discounts -Define, track and report benefits and value realization metrics provided by the vendor relationship -Identify and recommend further benefit and value optimization opportunities

Relationship Management

Develop and run a management plan for the assigned vendor contractIdentify and report pain points, improvement opportunities and relationship status of strategic vendors for assigned contracts/relationships through interviews, workshops and performanceEstablish and manage governance for strategic vendor contracts and relationshipsIdentify and manage stakeholdersDevelop regular stakeholder reporting and produce and provide strategic vendor reports to key stakeholdersFacilitate and track voice of customer (VOC), NPS and customer satisfaction survey feedback and report result to stakeholders

Skills and attributes for success

Excellent written and verbal communication skillsExcellent skills in managing vendor service level and support agreements -Strong methodical, detailed, and quality approachStrong leadership attributesExcellent reliability and accountabilityExperience working in a multicultural global environment

To qualify for the role you must have

Experience in managing, selling and/or negotiating managed services agreementsExtensive relevant experienceStrong relationship skillsStrong commercial acumen -Bachelor's degree

Ideally, you'll also have

Excellent business and IT industry awareness

What we look for

We are looking for passionate, driven, and hard-working individuals who have proven expertise in vendor and contract management.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer:

Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It's yours to build.

EY - Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.

Keywords: EY (Ernst & Young), Hoboken , Vendor Management Lead, Executive , Hoboken, New Jersey

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