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Senior Manager - IT Business Analysis

Company: Marsh and McLennan
Location: Hoboken
Posted on: August 7, 2022

Job Description:

Senior Manager - IT Business Analysis What can you expect:The Marketing and CRM UAT, QA and Release Coordination Manager works across business and technology on a wide array of assignments, including engaging with senior level executives when developing acceptance criteria and acceptance strategy across marketing, sales, service for each of the businesses and the enterprise overall. The leader will act as a UAT and Release Coordinator, addressing enterprise user acceptance testing and QA challenges and assume the role of a trusted advisor, providing thought leadership and innovation in support of the business strategy, enterprise enablement as the organization transforms from federated systems to one MMC enterprise solution for CRM and Marketing Automation, supported by a new enterprise client data platform and new enterprise CRM solutions for sales and marketing automation. We will count on you to:

  • Take responsibility for overall system quality assurance and testing, including coordination and oversight of testing processes and resources. Track solution code versions through Dev, test, UAT and production environments.
    • UAT and Release Coordination Manager to work closely with change management, Business Product Owners, Business UAT team, technical solution engineers, and system integrators in the development of User Acceptance Testing and the development of automated test suites to empower CI/CD SDLC. The role takes ownership of release coordination to ensure effective UAT and quality release governance and effective stakeholder communication.
    • Establishes change control processes, test plans and coordinates quality assurance and user acceptance testing.
    • Assists with the development, testing, acceptance testing and implementation process and facilitates bug resolution. Develop test scripts and scenarios to assist end users in performing tests.
    • Take responsibility for overall system quality assurance and testing, including coordination and oversight of testing processes and resources. Plan UAT and work with Business Product Owners to ensure appropriate customer resources across sprints for testing.
    • Work closely with Technical Solution engineers on the development backlog and user story lifecycle, in order to ensure end user expectations are set during testing cycles.
    • Ensures business is aligned that requirements are met by the release.
    • Defines, establishes and executes UAT and QA strategies; reviews functional and technical specifications, and ensures automated testing requirements are understood.
    • Assists with the development of user guides, reference manuals, training materials and code release artifacts. What you need to have:
      • Experienced with enterprise CRM transformations, consolidating multiple organizations into a single CRM strategy.
      • Experience developing and maintaining quality assurance standards and processes.
      • Pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors, commercials, risk, customer experience
      • Ability to asses defects and recommend a viable course of action.
      • Regression testing experience.
      • Minimum of 3+ years experience in UAT with a thorough knowledge of Cycle principles, Software Development Life Cycle principles and Quality Assurance methodologies and best practices
      • Minimum of 3+ years experience in design of detailed test plans, and creation and execution of test scripts
      • People skills (Ability to foster collaborative relationships, negotiating, diplomacy and advocacy skills)
      • Milestone planning and management skillsWhat makes you stand out:
        • Experience with agile development and CI/CD SDLC release patterns.
          • Experience supporting end users post deployment.
          • Experience with Microsoft Dynamics and Azure Dev Ops What is in it for you?
            • Opportunity to use your expertise in the data domain to impact the way our business and consumer insurance needs are served while tapping into the industry expertise, global reach, and brand power of one of the largest insurance brokers in the world
            • Opportunity to use modern cloud technologies to solve large complex data use cases in support of digital insurance solutions for clients across a breadth of industries
            • Competitive pay, continuing education reimbursement, generous benefits, and 401k matching and contribution plan
            • Competitive time off along with one volunteer day per year Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , follow us on LinkedIn and Twitter or subscribe to BRINK . Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers

Keywords: Marsh and McLennan, Hoboken , Senior Manager - IT Business Analysis, Executive , Hoboken, New Jersey

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