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Care Management Support Coordinator

Company: Visiting Nurse Service of New York
Location: Hoboken
Posted on: January 15, 2022

Job Description:

OverviewCommunicates internally and externally with members or clients to coordinate reports, data entry and tracking of tasks for various programs. Participates in non-clinical customer service for members or clients. Provides administrative support to staff. Works under general supervision.Responsibilities

  • Identifies nature of issues, independently responds to and resolves non-clinical issues and complaints and escalates clinical issues to appropriate department and staff.
  • Assists in monitoring member and client satisfaction through phone calls to verify service, answering questions and providing information. Documents service issues, identifies trends and recommends potential solutions.
  • Maintains program specific expertise and organization structure. Acts as a resource to member or client.
  • Serves as a resource in the resolution of member or client-related issues.
  • Establishes effective customer-focused working relationships with members and/or clients, physicians, and providers of long-term care services.
  • Participates in team meetings and provides input on customer service-related activities.
  • Protects the confidentiality of member or client information and adheres to company policies regarding confidentiality.
  • Ensurescompliance with VNSNY policies and procedures as well as all Federal and State regulations.
  • Participates in special projects and performs other duties as assigned.
  • Coordinates telephonic intake and scheduling of visits for clients.
  • Works with members, providers, and staff to identify and resolve member service and retention related issues. Educates potential members/community representatives on plan features, plan benefits, and program admission requirements.
  • Communicates with members and their families regarding information about MLTC services.QualificationsLicensure:
    • Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs.Education:
      • High School degree or equivalent required. Associate Degree in a healthcare related field preferred.
      • Experience:
        • Minimum of two years of customer service experience required. Experience in a health care organization preferred.
        • Proficiency in MS Word, Excel, and data systems required.
        • General office experience including billing, accounts receivables and/or bookkeeping preferred.
        • Bilingual skills may be required, as determined by regional/operational needs.

Keywords: Visiting Nurse Service of New York, Hoboken , Care Management Support Coordinator, Executive , Hoboken, New Jersey

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