HobokenRecruiter Since 2001
the smart solution for Hoboken jobs

Customer Operations Manager

Company: NICE Systems
Location: Hoboken
Posted on: February 22, 2021

Job Description:

We are looking for a Great Customer Operations Manager to be part of the Customer Operations Office to lead internal projects, business analysis and process improvements.Ideal candidates are resourceful, visionary and driven.Responsibilities:

  • Design and execute processes that meet our business initiatives and ensure continuance improvement
  • Transform & operationalize Strategy into standard practice with measurable KPIs - Focus on post sales units: Professional services, Customer Support, Cloud Operations and Customer Success
  • Lead E2E Projects and implementations of internal processes, methodologies and tools to improve business performance
  • Analyze operational & financial data to identify business insights & opportunities for process improvement
  • Ensure process adoptions
  • Measuring the efficiency of systems and procedures
  • Complete accountability and management of global complex projects working closely with IT
  • Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirementsRequirements:
    • BS in Business Management or relevant field
    • At least 5 years of experience as an Operations Manager/Business Process Manager in the Professional Services/ Customer Support domains
    • Strong data and analytical skills, with the ability to combine business understanding and technology
    • Strong managerial skills and experience in matrix management
    • Excellent understanding of Business processes / Good technical background and experience
    • Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
    • Good knowledge of operations management
    • Dynamic, self-learner, team player with a proactive, flexible and creative approach
    • Hands-on experience supporting systems use and operations - provided by Dice

Keywords: NICE Systems, Hoboken , Customer Operations Manager, Executive , Hoboken, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

HVAC Sales Manager
Description: A top-tier HVAC company in Long Island, New York is seeking multiple outside HVAC Sales Managers for their Long Island Territories. br This is a permanent position. It will
Company: Social Capital Resources
Location: Hempstead
Posted on: 03/4/2021

Santander Holdings USA Inc: Vp, Capital Markets Production Support
Description: VP, Capital
Company: Santander Holdings USA Inc
Location: Holtsville
Posted on: 03/4/2021

Sr. Manager, Performance Marketing
Description: Privilege Underwriters, Inc. is the insurance holding company dedicated to creating an exceptional experience for responsible high net worth individuals and families that are members of Privilege Underwriters (more...)
Company: PURE Insurance
Location: White Plains
Posted on: 03/4/2021

SAP QM (Quality Management) consultant
Description: ACS Solutions has an immediate need for a SAP QM Consultant with experience in the Pharmaceuticals Industry. This is a 6 months contract opportunity and is located in New Brunswick, NJ. Our client
Company: Analysts
Location: New Brunswick
Posted on: 03/4/2021

Accelerated Retail Store Management Program - Wayne, NJ
Description: Accelerated Retail Store Management ProgramApply today to learn more about why Bridgestone Retail Operations Is the right place to build your career https://www.bebridgestone.comJob Summary:An accelerated (more...)
Company: Bridgestone Retail Operations, LLC
Location: Wayne
Posted on: 03/4/2021

Sr. Finance Compliance Manager, EFD
Description: Job Description br br Johnson Johnson is currently recruiting for a Senior Finance Compliance Manager in the Enterprise Finance Design group. This position is responsible for supporting the Global (more...)
Company: Johnson & Johnson
Location: New Brunswick
Posted on: 03/4/2021

Assistant Store Manager
Description: DescriptionDICK'S Sporting Goods is seeking an Assistant Store Manager to lead store operations. As an Assistant Store Manager, you will be responsible for achieving company objectives in profit and loss (more...)
Company: Dick's Sporting Goods
Location: Union
Posted on: 03/4/2021

Procurement Manager
Description: MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an (more...)
Company: Michael Page
Location: Hoboken
Posted on: 03/4/2021

Director - Projects
Description: Sorry--- The job you are trying to applied for has been filled Maybe you would like to consider the Categories below : Equal Employment Affirmative Action Policy: Cognizant is an equal opportunity employer. (more...)
Company: Cognizant
Location: Hoboken
Posted on: 03/4/2021

Cost Accounting Manager
Description: I am currently searching for a Cost Accounting Manager for a manufacturing company. Seeking a hands-on professional, this is a great opportunity to join a company with a strong senior management
Company: Parker + Lynch (a division of Adecco Group)
Location: Bohemia
Posted on: 03/4/2021

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Hoboken RSS job feeds