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Customer Operations Manager

Company: NICE Systems
Location: Hoboken
Posted on: February 22, 2021

Job Description:

We are looking for a Great Customer Operations Manager to be part of the Customer Operations Office to lead internal projects, business analysis and process improvements.Ideal candidates are resourceful, visionary and driven.Responsibilities:

  • Design and execute processes that meet our business initiatives and ensure continuance improvement
  • Transform & operationalize Strategy into standard practice with measurable KPIs - Focus on post sales units: Professional services, Customer Support, Cloud Operations and Customer Success
  • Lead E2E Projects and implementations of internal processes, methodologies and tools to improve business performance
  • Analyze operational & financial data to identify business insights & opportunities for process improvement
  • Ensure process adoptions
  • Measuring the efficiency of systems and procedures
  • Complete accountability and management of global complex projects working closely with IT
  • Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirementsRequirements:
    • BS in Business Management or relevant field
    • At least 5 years of experience as an Operations Manager/Business Process Manager in the Professional Services/ Customer Support domains
    • Strong data and analytical skills, with the ability to combine business understanding and technology
    • Strong managerial skills and experience in matrix management
    • Excellent understanding of Business processes / Good technical background and experience
    • Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
    • Good knowledge of operations management
    • Dynamic, self-learner, team player with a proactive, flexible and creative approach
    • Hands-on experience supporting systems use and operations - provided by Dice

Keywords: NICE Systems, Hoboken , Customer Operations Manager, Executive , Hoboken, New Jersey

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