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Service Manager

Company: Tipico
Location: Hoboken
Posted on: November 21, 2020

Job Description:

Tipico is an energetic, passionate, bold tech company, and we love sports Tipico has recently expanded to the US market, establishing our headquarters in Hoboken, New Jersey. We are driven by our core values: passion , progress and trust . Our goal is to build the best possible mobile sports betting product in the industry, in order to amplify the emotions of millions of sports fans every day. Job Description Are you a sports fanatic who is thrilled by sportsbook products? Do you have experience in the assessment, architecture, and implementation of Service Management in large complex environments? Does automation and process management excite you? If so, you are the at the right place We are looking for someone who will be instrumental in the growth of the organization by taking the responsibility of running the change, release, incident and problem management processes within the technology pillar of our company. We want someone who focus on solutions for automation and think in advanced and creative ways. We want innovators, we want doers As a member of the ITIL Service Management team the position holder will be responsible for: Organizing the Change Advisory Board and make sure that all changes to the production environment meet all requirements (operational, security, qualitative) before they are rolled out as the Change Manager. Ensuring continuous delivery, including automated testing and deployment of artefacts as the Release Manager. Coordinating all the activities to recover dysfunctional services, as the Incident Manager. Conducting root cause analyses, involving all involved parties, in order to ensure sustainable fixing of dysfunctional services, as the Problem Manager. Defining the procedures and coordinate the activities that are necessary to ensure the smooth implementation of changes and the knowledge transfer from test teams to operations teams Defining the classification and prioritization of incidents and manage the flow of information and escalations among the involved teams to make sure that incidents are resolved in a timely manner Working on the Continuous Service Improvements for the processes that you are responsible for. This includes the definition of meaningful SLAs and KPIs, automatic reporting to senior management and the gathering of feedback from all stakeholders within the Tipico Group Qualifications A Bachelor's degree or a related field from four-year college or university A minimum of 4-5 years--- experience in Service Management Excellent skills in process management (understanding and optimization of processes) Distinct analytical mindset to ensure a sustainable handling of incidents and problems Solid understanding of ITIL in general and how the various processes are connected to each other Self-initiative, solution-oriented way of working, agile mindset Affinity to quickly adapt and work with new technologies Skills in a scripting Language like Python would be a plus Exceptional written and verbal communication skills. Flexible, pro-active mindset with an emphasis on quality You are innovative-thinking and enjoy working in an agile driven company You focus on solutions for automation and think in innovative and creative ways Additional Information Nice to Have: Online gaming and gambling experience Experience working in FinTech companies, familiar with transaction based applications What's in it for You: Work in an environment where you, your work and ideas matter and have an impact. Work in a new and young business with high potential and growth. Build your own success story together with us. Start-up feeling, backed-up by the group. Leading European sports betting house, this is a high-volume business and working. Self-organized, self-responsible and entrepreneurial employees.

Keywords: Tipico, Hoboken , Service Manager, Executive , Hoboken, New Jersey

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