Strategy Advisor, Performance Improvement (Customer) (Manager)

Company: ERNST & YOUNG
Location: Hoboken
Posted on: October 19, 2020

Job Description:

Strategy Advisor, Performance Improvement (Customer) (Manager) (Multiple Positions), Ernst & Young U.S. LLP, Hoboken, NJ. Help clients to attract, retain and grow their most valuable customer relationships. Advise clients on developing market and customer strategies, using customer analytics to anticipate customer needs, developing pricing, promotion and channel strategies, and helping them improve marketing and sales performance. Work with clients to provide insight into a company---s branding, marketing, pricing, customer experience, sales, service and innovation areas. Work with clients to build sophisticated assessments of customer segmentation, customer lifecycles, customer pathways, product attributes and pricing drivers. Provide marketing strategy and effectiveness advisory services, focusing on pricing analytics to help clients build competitive pricing structures. Provide sales strategy and execution advisory services to help clients improve sales force and sales channel effectiveness. Provide services strategy and execution advisory services to help clients improve their customer experience. Provide technology selection and enablement advisory services to help clients utilize technology effectively to communicate with customers. Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities. Full time employment, Monday --- Friday, 40 hours per week, 8:30 am --- 5:30 pm. MINIMUM REQUIREMENTS: Bachelors degree in Business, International Relations, Philosophy, Finance, Accounting, Statistics, Economics, Management or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Masters degree in Business, International Relations, Philosophy, Finance, Accounting, Statistics, Economics, Management or related field and 4 years of work experience. Must have 3 years of experience in providing advisory services impacting customer operations, including sales, marketing, order management and/or customer services. Must have 2 years of experience leading workstreams on Lead to Cash business transformation programs. Must have 2 years of experience in delivering and selling projects that cover the full lifecycle of assessment, design and implementation support. Must have 3 years of experience in at least 4 of the following: Customer Strategy, Customer Experience Improvement, Customer Service Effectiveness, Sales Force Effectiveness/Sales Strategy and Execution, Customer Relationship Management (CRM)-Technology Selection Enablement, Sales and Marketing Effectiveness, Order Management. Requires travel up to 80% to serve client needs. Employer will accept any suitable combination of education, training or experience.

Keywords: ERNST & YOUNG, Hoboken , Strategy Advisor, Performance Improvement (Customer) (Manager), Executive , Hoboken, New Jersey