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Head of Middleware Operations (Technology Area Senior Manager 2)

Company: Wells Fargo Bank
Location: Hoboken
Posted on: June 12, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.Technology is going through a tremendous transformation and this is a very exciting time to join our team! The Chief Technology Office (CTO) is leading the transformation in a multi-cloud technology landscape by developing and delivering innovative products that delight our customers and speed to market banking products to our customers. This includes leading and managing the Cloud, Agile implementation, engineering, architecture, and all the tools, products, and training that will enable team members to achieve our transformation.Within CTO, the Enterprise Application Hosting Services (EAHS) organization's mission is to improve best in class engineered technologies and best practices that are Agile-minded, commercially-structured, compliance-oriented, and focused on the rapid delivery of high-quality, safe products and services which are consumable at scale. These enterprise products and services include Middleware (automation, engineering, operations), Cloud, DevOps and CI/CD, Site Reliability Engineering (SRE), and Observability/Monitoring.Position OverviewThe Head of Middleware Operations will have overall responsibility for supporting middleware platform operations for the CIO teams supporting business partners across Wells Fargo. This role will implement the provisioning, servicing and patching model for a large portfolio of middleware products. They will work hand-in-hand with Middleware Engineering and actively partner with executive and senior leadership to develop and implement multi-year strategies, roadmaps and objectives to support business and enterprise technology strategies. This role will also coordinate the allocation of people and financial resources to ensure efficient and effective operations of our middleware ecosystem.This leader will be responsible for the following: Overall responsibility for providing provisioning and servicing capabilities for a large portfolio of middleware products across web and app services, messaging and EAI tools, caching tools, etc. Manage 7-10 directs with a geographically dispersed resource base of 80-120 full-time team members, contingent staff and select vendor partnerships; including US and Offshore. Design, together with the Head of Middleware Engineering, the Middleware management strategy and roadmap including automation priorities, help consider tooling options, and recommend innovations that align with that near- and long-term vision, enterprise priorities and industry trends. Rationalize and optimize our middleware product catalog in partnership with Middleware Engineering and CIO-aligned technology teams. Accountable, together with the Head of Middleware Engineering, for holistic middleware performance, lifecycle management and operational risk management, in partnership with the respective CIO-aligned technology teams. Build and maintain strong relationships across the CTO group and key functional areas within Technology. Translate complex, technical concepts so that they are clearly understood by all audiences in support of sound decisions to meet business objectives. Demonstrate business partner value by understanding the business, advocating technology solutions to advance business initiatives, incorporating internal / external customer views, and managing key financial indicators to the benefit of Well Fargo's shareholders. Provide technology perspective on industry trends, competitive landscape and market/regulatory changes leveraging industry contacts, vendors, and strategic technology partner relationships. Manage and allocate appropriate people and financial resources to ensure efficient and effective engineering of our middleware ecosystem. Assess current staff capabilities, identify talent gaps, and execute talent management actions aligned with human capital strategy. Serve as a role model demonstrating commitment to diversity and inclusion, and Wells Fargo's culture and core values.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.Required locations listed on job posting. Relocation assistance is not available for this position.Required Qualifications3+ years of Middleware experience2+ years of automation experience12+ years of technology infrastructure experience7+ years of management experience in technologyDesired QualificationsAgile experienceAbility to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teamsAbility to manage large programs/projects that impact business critical (Tier 1) applications in high volume 24/7 engineering environmentExcellent verbal, written, and interpersonal communication skillsKnowledge and understanding of Information Technology governance risk and compliance processes such as; policies, control standards, risk management concepts, or information securityOutstanding problem solving and decision making skillsExperience analyzing metrics and articulating data trendsKnowledge and understanding of DevOps principlesAbility to motivate a team and lead strategic initiatives, collaborating across a large organization and multi-tasking as requiredExperience managing multiple or large technology infrastructure componentsOther Desired Qualifications Experience managing a diverse taxonomy of middleware products/offerings, as well as multiple large technology middleware component based ecosystems Experience with multiple middleware suites and tool sets (WebSphere, WebLogic, Apache, JBOSS, Tomcat, Nginix; ESB, Solace, MQ; etc.) Experience with automated processes in order to provision hosting solutions/services Clear understanding of Blue Green deployments and processes Good understanding of open source middleware products (Apache, Kafka, ELK, etc.) and implementationJob ExpectationsWillingness to work on-site at stated location on the job openingFlexibility to work in a 24/7 environmentAbility to travel up to 10% of the timeDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Hoboken , Head of Middleware Operations (Technology Area Senior Manager 2), Executive , Hoboken, New Jersey

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